Re: Business UX best practices

Whirlpool has been cited as a leader in all categories for at least the last
25 years.  

Bob

On 2/9/07 5:16 PM, "pwendel04" <[email protected]> wrote:

> Folks,
> 
> I'm trying to form an idea to investigate a messy problem--so here
> goes the initial (clear as mud) question:
> 
> Does anyone have any good references to research or articles on best
> UX practices around designing the business UX for finding a product,
> ordering a product, tracking a product, receiving a product, deploying
> a product to business partners, and returning or repairing a product.
> 
> There are lots of overlaps for consumer oriented product experiences
> (B-C), and numerous things have been written about best UX for
> E-commerce (Amazon, NetFlix, possibly some of the office supply
> superstores?). Who in the B-B world of "companies that make things" is
> really setting a new standard? (Auto industry? AirCraft? Appliances?)
> 
> I'm not talking about efficiencies as much as business customer
> satisfaction. Saving money is huge portion of the success criteria for
> buisness...but what about the UX makes life better for the individuals
> who live and breathe a business discipline (procurement,
> distribution, etc.) everyday?
> 
> This likely breaks down into business categories/genres. Are there any
> case studies which show a successful UX an it's impact within the
> business community for doing business? Again, this story likely gets
> messy quickly as there are so many relationships that are bound
> together for a single product to go from manufacturing floor to the
> venue or sales floor for end-user consumption.
> 
> Thanks for your time,
> -Pete
> 
> 
> 
> 
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