Re: Business UX best practices

Good call - there was a great presentation by Sara Ulius-Sabel from 
Whirpool this week at the Adaptive Path Managing Experience event in San 
Francisco. Even thought her focus was on the characteristics of the 
product development process, it was evident that the culture of the 
company supported a good product experience so I infer that other 
dimensions of the business were set to support it.

I don't see a presentation online, but perhaps soon:
http://adaptivepath.com/events/2007/feb/abstracts/ulius-sabel.php


Bob Jacobson wrote:
> Whirlpool has been cited as a leader in all categories for at least the last
> 25 years.  
> 
> Bob
> 
> On 2/9/07 5:16 PM, "pwendel04" <[email protected]> wrote:
> 
>> Folks,
>>
>> I'm trying to form an idea to investigate a messy problem--so here
>> goes the initial (clear as mud) question:
>>
>> Does anyone have any good references to research or articles on best
>> UX practices around designing the business UX for finding a product,
>> ordering a product, tracking a product, receiving a product, deploying
>> a product to business partners, and returning or repairing a product.
>>
>> There are lots of overlaps for consumer oriented product experiences
>> (B-C), and numerous things have been written about best UX for
>> E-commerce (Amazon, NetFlix, possibly some of the office supply
>> superstores?). Who in the B-B world of "companies that make things" is
>> really setting a new standard? (Auto industry? AirCraft? Appliances?)
>>
>> I'm not talking about efficiencies as much as business customer
>> satisfaction. Saving money is huge portion of the success criteria for
>> buisness...but what about the UX makes life better for the individuals
>> who live and breathe a business discipline (procurement,
>> distribution, etc.) everyday?
>>
>> This likely breaks down into business categories/genres. Are there any
>> case studies which show a successful UX an it's impact within the
>> business community for doing business? Again, this story likely gets
>> messy quickly as there are so many relationships that are bound
>> together for a single product to go from manufacturing floor to the
>> venue or sales floor for end-user consumption.
>>
>> Thanks for your time,
>> -Pete
>>
>>
>>
>>
>> - - - - A I G A  E X P E R I E N C E  D E S I G N - - - -
>>
>> PURPOSE OF THE LIST:  The objective of AIGA Experience Design is to build an
>> interdisciplinary community of professionals who design for a world in which
>> experiences are increasingly digital and connected. This list has been
>> established as a forum for the exchange of information among community
>> members.
>>
>> TO VIEW ARCHIVED MESSAGES: visit
>> http://groups.yahoo.com/group/AIGAExperienceDesign
>>
>> ETIQUETTE: We ask that participants observe common principles of civility and
>> e-mail etiquette in their postings. Specifically, it is more appropriate to
>> challenge ideas than individuals, and the list should *not* be used for
>> personal communications, self-promotion, commercial solicitations or job
>> postings.
>>
>> JOB POSTINGS: Please post job listings on AIGA Design Jobs
>> http://www.aiga.org/designjobs
>>
>> TO UNSUBSCRIBE: Send e-mail to
>> [email protected]
>>
>> MORE INFORMATION: http://experiencedesign.aiga.org
>>
>> Yahoo! Groups Links
>>
>>
>>
>>
> 
> 
> 
> - - - - A I G A  E X P E R I E N C E  D E S I G N - - - -
> 
> PURPOSE OF THE LIST:  The objective of AIGA Experience Design is to build an interdisciplinary community of professionals who design for a world in which experiences are increasingly digital and connected. This list has been established as a forum for the exchange of information among community members.
> 
> TO VIEW ARCHIVED MESSAGES: visit http://groups.yahoo.com/group/AIGAExperienceDesign
> 
> ETIQUETTE: We ask that participants observe common principles of civility and e-mail etiquette in their postings. Specifically, it is more appropriate to challenge ideas than individuals, and the list should *not* be used for personal communications, self-promotion, commercial solicitations or job postings.
> 
> JOB POSTINGS: Please post job listings on AIGA Design Jobs http://www.aiga.org/designjobs
> 
> TO UNSUBSCRIBE: Send e-mail to [email protected]
> 
> MORE INFORMATION: http://experiencedesign.aiga.org
>  
> Yahoo! Groups Links
> 
> 
>