Re: Business UX best practices

Livia,

Can you expand a bit on this?

The reason I aks and also you Bob, is b/c Whirlpool is known for great
thinking around design, and many of these practices are applied to their
products.

But the question in the thread is how do they deal with their business side
relationships. Did this come up with Sara's presentation? Do they take their
consumer experience spirit and apply it to the B2B side as well? If so, how
does that manifest itself?

-- dave


On 2/16/07, Livia Labate <[email protected]> wrote:
>
>   Good call - there was a great presentation by Sara Ulius-Sabel from
> Whirpool this week at the Adaptive Path Managing Experience event in San
> Francisco. Even thought her focus was on the characteristics of the
> product development process, it was evident that the culture of the
> company supported a good product experience so I infer that other
> dimensions of the business were set to support it.
>
> I don't see a presentation online, but perhaps soon:
> http://adaptivepath.com/events/2007/feb/abstracts/ulius-sabel.php
>
>
> Bob Jacobson wrote:
> > Whirlpool has been cited as a leader in all categories for at least the
> last
> > 25 years.
> >
> > Bob
> >
> > On 2/9/07 5:16 PM, "pwendel04" <[email protected]<pwendel04%40yahoo.com>>
> wrote:
> >
> >> Folks,
> >>
> >> I'm trying to form an idea to investigate a messy problem--so here
> >> goes the initial (clear as mud) question:
> >>
> >> Does anyone have any good references to research or articles on best
> >> UX practices around designing the business UX for finding a product,
> >> ordering a product, tracking a product, receiving a product, deploying
> >> a product to business partners, and returning or repairing a product.
> >>
> >> There are lots of overlaps for consumer oriented product experiences
> >> (B-C), and numerous things have been written about best UX for
> >> E-commerce (Amazon, NetFlix, possibly some of the office supply
> >> superstores?). Who in the B-B world of "companies that make things" is
> >> really setting a new standard? (Auto industry? AirCraft? Appliances?)
> >>
> >> I'm not talking about efficiencies as much as business customer
> >> satisfaction. Saving money is huge portion of the success criteria for
> >> buisness...but what about the UX makes life better for the individuals
> >> who live and breathe a business discipline (procurement,
> >> distribution, etc.) everyday?
> >>
> >> This likely breaks down into business categories/genres. Are there any
> >> case studies which show a successful UX an it's impact within the
> >> business community for doing business? Again, this story likely gets
> >> messy quickly as there are so many relationships that are bound
> >> together for a single product to go from manufacturing floor to the
> >> venue or sales floor for end-user consumption.
> >>
> >> Thanks for your time,
> >> -Pete
> >>
> >>
> >>
> >>
> >> - - - - A I G A E X P E R I E N C E D E S I G N - - - -
> >>
> >> PURPOSE OF THE LIST: The objective of AIGA Experience Design is to
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> >> interdisciplinary community of professionals who design for a world in
> which
> >> experiences are increasingly digital and connected. This list has been
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> >> members.
> >>
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> >>
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> >>
> >>
> >
> >
> >
> > - - - - A I G A E X P E R I E N C E D E S I G N - - - -
> >
> > PURPOSE OF THE LIST: The objective of AIGA Experience Design is to build
> an interdisciplinary community of professionals who design for a world in
> which experiences are increasingly digital and connected. This list has been
> established as a forum for the exchange of information among community
> members.
> >
> > TO VIEW ARCHIVED MESSAGES: visit
> http://groups.yahoo.com/group/AIGAExperienceDesign
> >
> > ETIQUETTE: We ask that participants observe common principles of
> civility and e-mail etiquette in their postings. Specifically, it is more
> appropriate to challenge ideas than individuals, and the list should *not*
> be used for personal communications, self-promotion, commercial
> solicitations or job postings.
> >
> > JOB POSTINGS: Please post job listings on AIGA Design Jobs
> http://www.aiga.org/designjobs
> >
> > TO UNSUBSCRIBE: Send e-mail to
> [email protected]<AIGEExperienceDesign-unsubscribe%40yahoogroups.com>
> >
> > MORE INFORMATION: http://experiencedesign.aiga.org
> >
> > Yahoo! Groups Links
> >
> >
> >
>
>  
>



-- 
David Malouf
http://synapticburn.com/
http://ixda.org/
http://motorola.com/


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