Re: Business UX best practices

Dave, you don't have to ask us.  Read some articles in Harvard Business
Review, Strategy & Business, or even Whirlpool's own publications to find
this out.  

Or here's an idea:  email or call Sara at Whirlpool.  Then share your
findings with us!

 Bob Jacobson
 Santa Monica


On 2/16/07 3:40 AM, "David Malouf" <[email protected]> wrote:

> Livia,
> 
> Can you expand a bit on this?
> 
> The reason I aks and also you Bob, is b/c Whirlpool is known for great
> thinking around design, and many of these practices are applied to their
> products.
> 
> But the question in the thread is how do they deal with their business side
> relationships. Did this come up with Sara's presentation? Do they take their
> consumer experience spirit and apply it to the B2B side as well? If so, how
> does that manifest itself?
> 
> -- dave
> 
> 
> On 2/16/07, Livia Labate <[email protected]> wrote:
>> 
>>   Good call - there was a great presentation by Sara Ulius-Sabel from
>> Whirpool this week at the Adaptive Path Managing Experience event in San
>> Francisco. Even thought her focus was on the characteristics of the
>> product development process, it was evident that the culture of the
>> company supported a good product experience so I infer that other
>> dimensions of the business were set to support it.
>> 
>> I don't see a presentation online, but perhaps soon:
>> http://adaptivepath.com/events/2007/feb/abstracts/ulius-sabel.php
>> 
>> 
>> Bob Jacobson wrote:
>>> Whirlpool has been cited as a leader in all categories for at least the
>> last
>>> 25 years.
>>> 
>>> Bob
>>> 
>>> On 2/9/07 5:16 PM, "pwendel04" <[email protected]<pwendel04%40yahoo.com>>
>> wrote:
>>> 
>>>> Folks,
>>>> 
>>>> I'm trying to form an idea to investigate a messy problem--so here
>>>> goes the initial (clear as mud) question:
>>>> 
>>>> Does anyone have any good references to research or articles on best
>>>> UX practices around designing the business UX for finding a product,
>>>> ordering a product, tracking a product, receiving a product, deploying
>>>> a product to business partners, and returning or repairing a product.
>>>> 
>>>> There are lots of overlaps for consumer oriented product experiences
>>>> (B-C), and numerous things have been written about best UX for
>>>> E-commerce (Amazon, NetFlix, possibly some of the office supply
>>>> superstores?). Who in the B-B world of "companies that make things" is
>>>> really setting a new standard? (Auto industry? AirCraft? Appliances?)
>>>> 
>>>> I'm not talking about efficiencies as much as business customer
>>>> satisfaction. Saving money is huge portion of the success criteria for
>>>> buisness...but what about the UX makes life better for the individuals
>>>> who live and breathe a business discipline (procurement,
>>>> distribution, etc.) everyday?
>>>> 
>>>> This likely breaks down into business categories/genres. Are there any
>>>> case studies which show a successful UX an it's impact within the
>>>> business community for doing business? Again, this story likely gets
>>>> messy quickly as there are so many relationships that are bound
>>>> together for a single product to go from manufacturing floor to the
>>>> venue or sales floor for end-user consumption.
>>>> 
>>>> Thanks for your time,
>>>> -Pete
>>>> 
>>>> 
>>>> 
>>>> 
>>>> - - - - A I G A E X P E R I E N C E D E S I G N - - - -
>>>> 
>>>> PURPOSE OF THE LIST: The objective of AIGA Experience Design is to
>> build an
>>>> interdisciplinary community of professionals who design for a world in
>> which
>>>> experiences are increasingly digital and connected. This list has been
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>>>> 
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>>>> 
>>>> 
>>>> 
>>> 
>>> 
>>> 
>>> - - - - A I G A E X P E R I E N C E D E S I G N - - - -
>>> 
>>> PURPOSE OF THE LIST: The objective of AIGA Experience Design is to build
>> an interdisciplinary community of professionals who design for a world in
>> which experiences are increasingly digital and connected. This list has been
>> established as a forum for the exchange of information among community
>> members.
>>> 
>>> TO VIEW ARCHIVED MESSAGES: visit
>> http://groups.yahoo.com/group/AIGAExperienceDesign
>>> 
>>> ETIQUETTE: We ask that participants observe common principles of
>> civility and e-mail etiquette in their postings. Specifically, it is more
>> appropriate to challenge ideas than individuals, and the list should *not*
>> be used for personal communications, self-promotion, commercial
>> solicitations or job postings.
>>> 
>>> JOB POSTINGS: Please post job listings on AIGA Design Jobs
>> http://www.aiga.org/designjobs
>>> 
>>> TO UNSUBSCRIBE: Send e-mail to
>> [email protected]<AIGEExperienceDesign-unsubsc
>> ribe%40yahoogroups.com>
>>> 
>>> MORE INFORMATION: http://experiencedesign.aiga.org
>>> 
>>> Yahoo! Groups Links
>>> 
>>> 
>>> 
>> 
>>  
>> 
> 
>