Job: Customer Experience Architect and Analyst-NYC

**please forgive any cross posts**

My client in Midtown Manhattan's Customer Experience team is
responsible for creating a world-class online experience for a leading
global news analysis provider with a sophisticated, demanding and
international audience. The team contributes to an ambitious online
strategy with experience planning and customer insights, and executes on
the strategy with information architecture, interaction design and
visual design.

The Experience Architect and Analyst plays a key role on the team in
guiding the way that key projects take shape. This role requires strong
quantitative analytical and wire-framing capabilities.  We are looking
for a skilled practitioner with a high level of enthusiasm for our brand
and caring for customer experience practice, who will define
quantitative analytics studies, analyse data, and create effective,
attractive and intuitive user interfaces.

The Experience Architect and Analyst works with editorial and product
teams to understand business goals and with designers and developers to
guide the prototyping and implementation process.

Projects include web sites, applications, products and services for
other delivery platforms.

This position may require travel to London once per quarter, on average.

Key accountabilities

·         Gather business requirements

·         Oversee the design  and execution of quantitative research,
including web statistics and surveys

·         Help create and prioritize web statistics analysis for user
experience, including integration with our user feedback  collection and
survey tools (OpinionLab and iPerceptions)

·         Help refine the customer experience processes and practices

·         Translate strategic themes, user research results and
competitive research results into tactical designs

·         Develop interaction flows, wire frames and schematic
designs

·         Advocate for and champion user experience

·         Maintain and share awareness of industry trends and new
technologies and explore those that would benefit the business and the
audience




Skills and capabilities profile

Education and training

·         Bachelor's degree required, master's degree
desirable

·         Degree or study in information architecture or design,
human-computer interaction (HCI), information design, or a related field

·         Active, current participation in relevant professional
training (classes, industry conferences)

·         A plus: Study in statistics

Previous work experience

·         Minimum 4 to 6 years of experience as an information
architect, analyst or similar role

·         One or more years of experience designing and executing
quantitative user studies (web analytics, polls/surveys)

·         Experience analysing quantitative data and translating it
into actionable information

·         Demonstrated ability to produce user-centred solutions as
evidenced by a portfolio or samples of work

·         Proven experience creating successful, large-scale,
consumer-facing sites

·         Experience in gathering and documenting requirements for
web-based and digital products

·         Proven experience in working collaboratively with
cross-functional teams

·         Familiarity with technical issues around web development
and ability to work constructively with development teams

·         A plus: Experience designing news sites

·         A plus: Experience with research or design in social media,
or with mobile design

·         A plus: Experience with CMS migration

·         A plus: Consulting or agency experience

·         A plus: High-end IT experience (e.g. Google, IBM,
Microsoft)

·         A plus: Teaching UCD-related courses or programs

·         A plus: Experience applying CX methodologies in an Agile
development process

Knowledge and skills

·         Grounding in core information architecture and UCD skills
(translating customer insights into design, creating core deliverables,
understanding and applying UCD principles and best practices).

·         Strong understanding of user-centred design methodologies
and process and ability to adapt and refine processes

·         Strong understanding of quantitative research methods and
statistics

·         Experience and comfort defining web metrics, then analysing
and translating web metrics data into design solutions

·         Ability to convey brand values through design plans

·         Excellent wire-framing skills (Microsoft Visio or
equivalent)

·         Complete familiarity with use of Microsoft Office tools
(Excel, Word, PowerPoint)

·         Excellent written and oral communication skills includes
creating presentation documents and conveying ideas, concepts and UCD
principles for cross-functional and executive groups

·         Ability to translate strategic programs and themes into
tactical designs – ability to articulate strategic and business
value for proposed designs

·         Comfortable working in a small team

·         Excellent collaboration skills

·         Comfortable working in a fast-paced and frequently changing
environment

·         Ability to work independently and successfully with a
cross-functional teams on a variety of types of projects

·         Ability to work successfully with different stakeholder
groups

·         Awareness of evolving trends and technologies

·         A plus: Knowledge of library science and taxonomy issues

·         A plus: User test planning, facilitation and analysis

·         A plus: Use of Morae

·         A plus: Project management skills



This is an exciting opportunity for someone with solid analytical skills
in UX.  Your quantitative analysis experience is critical to this role. 
Excellent benefits and bonuses are included in this exciting
opportunity!



Only candidates with quantitative analysis experience can be considered
at this time.



  Should you not be the right fit, please feel free to submit your resume
for future positions as I specialize in UX.



Thank you,

Laura





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