How to accomodate your company's user experience strategy with vended products

"Mark FelcanSmith" <[email protected]>
Newsgroups gmane.comp.hci.experiencedesign
Message-ID <[email protected]>

It's my question to the group:
How do you integrate your company's user experience strategy with 
vended products (out of the box solutions)?

Anyone have an answer to this?

I feel like I have several ways to go about this, but I'm not fully 
involved in the project (lack of resources), they may be looking to 
bring in outside UX resources to supplement (but not right now) plus 
our UX strategy is not well documented.

I've been asked to provide some guidelines on where to draw the line 
on incorporating the company's UX strategy into the vended product 
we're going to (most likely) purchase (read: budget constraints on 
mods to the base system).

I've talked about
- consistency in the brand
- visual design
- interactions / expected behaviors from one package(app) to another
- how well does the system provide assistive capabilities that match 
our existing systems (error prevention and information messaging)
- consistency in offering help, the quality and contextual 
availability of it
-

Are there examples out there that I may draw upon to help frame this 
out?

Thanks,
Mark






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