Re: Calendar syncing issues

  Quoting Simon B <[email protected]>:

> On 14 Apr 2016 05:35, "John H. Bennett III"  
> <[email protected]> wrote:
>>
>>  Quoting [email protected]:
>>
>>
>>>  
>>>      -------- Original message --------
>>>    From: Michael J Rubinsky <[email protected]>
>>>    Date: 4/5/16 8:11 AM (GMT-06:00)
>>>    To: [email protected]
>>>    Subject: Re: [kronolith] Calendar syncing issues
>>>     
>>>
>>> Quoting Michael J Rubinsky <[email protected]>:
>>>
>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>
>>>>> Re-adding the mailing list in CC for the remainder of the discussion.
>>>>>
>>>>> Quoting John H. Bennett III <[email protected]>:
>>>>>
>>>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>>>
>>>>>>> Quoting John H. Bennett III <[email protected]>:
>>>>>>>
>>>>>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>>>>>
>>>>>>>>> Quoting John H. Bennett III <[email protected]>:
>>>>>>>>>
>>>>>>>>>> Hello all,
>>>>>>>>>>
>>>>>>>>>> I am having an issue getting my calendar to sync, correctly.  
>>>>>>>>>> If I add an event using kronolith, then that event won't sync 
>>>>>>>>>> to my mobile device.  I will still get the event reminder, and 
>>>>>>>>>> the event will be shown in the daily agenda email.  If I add 
>>>>>>>>>> an event using my mobile, then that event will sync just fine 
>>>>>>>>>> to kronolith.  I've no idea how this get into this state.  
>>>>>>>>>> Things had been working just fine until the last set of 
>>>>>>>>>> updates, but I'm not sure if those updates are really the cause.
>>>>>>>>>>
>>>>>>>>>> If it will help, I can provide a sync log showing when I add 
>>>>>>>>>> an event to my phone, then sync, and when I add with kronolith 
>>>>>>>>>> and sync, which hopefully would show something.
>>>>>>>>>>
>>>>>>>>>> I appreciate whatever help can be given to me.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> You don't mention what protocol you are using to synchronize.
>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you,
>>>>>>>>>>
>>>>>>>>>> John
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> kronolith mailing list
>>>>>>>>>> Frequently Asked Questions: http://wiki.horde.org/FAQ
>>>>>>>>>> To unsubscribe, mail: [email protected]
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> mike
>>>>>>>>> The Horde Project
>>>>>>>>> http://www.horde.org
>>>>>>>>> https://www.facebook.com/hordeproject
>>>>>>>>> https://www.twitter.com/hordeproject
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> I'm sorry about that.  I am using Activesync.  My mobile device 
>>>>>>>> is a Galaxy S6, with Android 6.0.1, Android security patch level 
>>>>>>>> February 1, 2016.
>>>>>>>
>>>>>>>
>>>>>>> Then, yes. Please provide a synclog showing both a successful and 
>>>>>>> unsuccessful attempt.
>>>>>>>
>>>>>>>
>>>>>>>> Part of my horde/conf.php
>>>>>>>> $conf['activesync']['params']['driverconfig'] = 'horde';
>>>>>>>> $conf['activesync']['storage'] = 'Sql';
>>>>>>>> $conf['activesync']['emailsync'] = true;
>>>>>>>> $conf['activesync']['version'] = '14.1';
>>>>>>>> $conf['activesync']['auth']['type'] = 'basic';
>>>>>>>> $conf['activesync']['autodiscovery'] = 'user';
>>>>>>>> $conf['activesync']['outlookdiscovery'] = false;
>>>>>>>> $conf['activesync']['ping']['heartbeatmin'] = 60;
>>>>>>>> $conf['activesync']['ping']['heartbeatmax'] = 2700;
>>>>>>>> $conf['activesync']['ping']['heartbeatdefault'] = 480;
>>>>>>>> $conf['activesync']['ping']['deviceping'] = true;
>>>>>>>> $conf['activesync']['ping']['waitinterval'] = 5;
>>>>>>>> $conf['activesync']['enabled'] = true;
>>>>>>>> $conf['activesync']['logging']['type'] = false;
>>>>>>>>
>>>>>>>> John
>>>>>>>>
>>>>>>>> --
>>>>>>>> kronolith mailing list
>>>>>>>> Frequently Asked Questions: http://wiki.horde.org/FAQ
>>>>>>>> To unsubscribe, mail: [email protected]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> mike
>>>>>>> The Horde Project
>>>>>>> http://www.horde.org
>>>>>>> https://www.facebook.com/hordeproject
>>>>>>> https://www.twitter.com/hordeproject
>>>>>>
>>>>>>
>>>>>> Hi Mike,
>>>>>>
>>>>>> Thank you for looking at the sync log.  2 files attached.  The 
>>>>>> first file, I added event on my phone, then did a sync.  It shows 
>>>>>> up on my personal calendar.  Second file done on Kronolith, event 
>>>>>> doesn't show up.  None of the previous events I had on my personal 
>>>>>> calendar are showing up.  One recurring event I've had on there 
>>>>>> for close to 2 years.
>>>>>
>>>>>
>>>>>
>>>>> This is weird:
>>>>>
>>>>> 016-04-04T23:01:49-05:00 INFO: [2596] Initializing message diff 
>>>>> engine for Ab2ed48a2 (@Tasks@)
>>>>> 2016-04-04T23:01:49-05:00 INFO: [2596] 
>>>>> Horde_Core_ActiveSync_Driver::getSyncStamp(@Tasks@, 42915);
>>>>> 2016-04-04T23:01:49-05:00 INFO: [2596] Using SYNCSTAMP 42915 for  
>>>>> Ab2ed48a2.
>>>>> 2016-04-04T23:01:49-05:00 INFO: [2596] 
>>>>> Horde_Core_ActiveSync_Driver::getServerChanges(@Tasks@, 42915, 
>>>>> 42915, 1452571309, 0, 1, 100, )
>>>>>
>>>>> Somehow the collection id of Ab2ed48a2 is supposed to be for your 
>>>>> calendar, but it is being translated server side in some places as 
>>>>> tasks. This would definitely cause problems, as it is causing Horde 
>>>>> to poll Nag for changes when it should be polling Kronolith. I will 
>>>>> have to look into this further to see how this could have happened.
>>>>
>>>>
>>>>
>>>> The synckey that is being requested by the client for the Calendar 
>>>> collection is present in your syncCache attached to two different 
>>>> collections - both the Tasks and Calendar. I would need to see the 
>>>> log when this actually happened to see when the duplicate sync key 
>>>> was added, but it is most likely a client issue - sending the wrong 
>>>> synckey during a request which corrupted the synccache. I will look 
>>>> to add code to catch this case and reset the state.
>>>
>>>
>>> I forgot to ask what state storage backend is in use, SQL or Mongo?
>>>
>>> --
>>> mike
>>> The Horde Project
>>> http://www.horde.org
>>> https://www.facebook.com/hordeproject
>>> https://www.twitter.com/hordeproject
>>>
>>> --
>>> kronolith mailing list
>>> Frequently Asked Questions: http://wiki.horde.org/FAQ
>>> To unsubscribe, mail: [email protected]     
>>>   I'm using SQL.
>>>    
>>>   Thank you, 
>>>    
>>>   John
>>
>>
>> Is there anything else you need from me for this?  No matter what I  
>> do, I can't get things working as they were, so I'm  asking before  
>> I delete the account from my device and the activesync devices from  
>> horde.
>
>   Frankly those are my first two synch issue trouble-shooting synch  
> issues.  Not the last resort.
>
>   Simon

That message was really to Mike since I sent him my device sync logs,  
and he had made the "This is weird" comment.  I had already removed  
the device from horde activesync.  This time around, it's just my  
device that is having this issue, but if this were happenning to  
multiple devices, taking the time to delete and re-create accounts for  
every device wouldn't be something I'd want to do which is why I don't  
think deleting and recreating the account on a device should be the  
first thing to do.  I'd rather provide information so that if there is  
an issue, it can be fixed.

Thank you,

John
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