Re: ActiveSync attachments not downloading, disappearing on devices

Quoting Volker Then <[email protected]>:

> Zitat von Volker Then <[email protected]>:
>
>> Zitat von Michael J Rubinsky <[email protected]>:
>>
>>> Quoting Volker Then <[email protected]>:
>>>
>>>> Zitat von Michael J Rubinsky <[email protected]>:
>>>>
>>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>>
>>>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>>>
>>>>>>> Quoting Volker Then <[email protected]>:
>>>>>>>
>>>>>>>> Dear list,
>>>>>>>>
>>>>>>>> since a few days there is a problem with ActiveSync on  
>>>>>>>> certain devices. Some of my users report the following issues:
>>>>>>>>
>>>>>>>> - Outlook 15: Most attachments (jpgs, pdfs) are not getting  
>>>>>>>> downloaded. Some get downloaded up to 50%, some others aren't  
>>>>>>>> visible at all.
>>>>>>>>
>>>>>>>> - iOS devices: After tapping on the attachment, it gets  
>>>>>>>> downloaded and then it's visible for a few milliseconds until  
>>>>>>>> it disappears totally.
>>>>>>>>
>>>>>>>> I keep the horde pear packages up-to-date on an weekly basis.  
>>>>>>>> Recently there was an update of the ActiveSync package. Could  
>>>>>>>> this be the problem?
>>>>>>>>
>>>>>>>> In the logfiles (debug and activesync) I see nothing unusual.
>>>>>>>>
>>>>>>>> The horde server is running on a Debian squeeze machine, PHP  
>>>>>>>> 5.3.3-7+squeeze22.
>>>>>>>>
>>>>>>>> Thanks in advance for any help,
>>>>>>>
>>>>>>> *sigh*
>>>>>>>
>>>>>>> It seems that actually correctly performing MIME truncation  
>>>>>>> actually breaks these clients. I give up.
>>>>>>
>>>>>> This was actually my fault.
>>>>>>
>>>>>> Should be fixed in Git (fixes in both Core and ActiveSync).  
>>>>>> Will push a new release after I run/test for a bit more in my  
>>>>>> personal production.
>>>>>
>>>>>
>>>>> I pushed the releases for this, as everything seems good.
>>>>>
>>>>> There is some issue with emails originally containing only  
>>>>> plaintext leaking mime boundry text that I'm still looking into,  
>>>>> but I think that's due to some recent changes in Horde_Mime  
>>>>> since they still occur when the ActiveSync changes are backed out.
>>>>>
>>>>
>>>> Something is wrong with the dependencies:
>>>>
>>>> horde/Horde_Core requires package "horde/Horde_Mime" (version >=  
>>>> 2.5.0, version <= 3.0.0alpha1, excluded versions: 3.0.0alpha1),  
>>>> installed version is 2.4.5
>>>
>>> I didn't realize Horde_Mime's version requirement was bumped.  
>>> Pushing a Horde_Mime now.
>>>
>> Hi Mike,
>>
>> After the recent updates with fixed horde_smtp, there is still the  
>> problem with ActiveSync on iOS (empty message bodies, not  
>> attachments being displayed) and Outlook. In the sync log I see  
>> several error messages (Outlook):
>>
>> 2014-11-23T20:30:58+01:00 ERR: [19950] Attempting to add a collection
>>                    to the sync cache while requiring a synckey, but no
>>                    synckey could be found. Most likely a client error in
>>                    requesting a collection during PING before it  
>> has issued a
>>                    SYNC.
>>
>> 2014-11-23T20:30:58+01:00 ERR: [21584]  
>> Horde_ActiveSync_Collections::getBackendIdForFolderUid failed  
>> because folder was not found in cache.
>>
>> Volker
>
> After today's ActiveSync update at least iOS is syncing. But I have  
> still the issue with my Outlook clients (see above).


You mean with blank email bodies? Can you provide a sync log?  I  
wasn't seeing that when I tested before release last night.


-- 
mike
The Horde Project
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