Re: ActiveSync attachments not downloading, disappearing on devices

Zitat von Michael J Rubinsky <[email protected]>:

> Quoting Volker Then <[email protected]>:
>
>> Zitat von Volker Then <[email protected]>:
>>
>>> Zitat von Michael J Rubinsky <[email protected]>:
>>>
>>>> Quoting Volker Then <[email protected]>:
>>>>
>>>>> Zitat von Michael J Rubinsky <[email protected]>:
>>>>>
>>>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>>>
>>>>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>>>>
>>>>>>>> Quoting Volker Then <[email protected]>:
>>>>>>>>
>>>>>>>>> Dear list,
>>>>>>>>>
>>>>>>>>> since a few days there is a problem with ActiveSync on  
>>>>>>>>> certain devices. Some of my users report the following issues:
>>>>>>>>>
>>>>>>>>> - Outlook 15: Most attachments (jpgs, pdfs) are not getting  
>>>>>>>>> downloaded. Some get downloaded up to 50%, some others  
>>>>>>>>> aren't visible at all.
>>>>>>>>>
>>>>>>>>> - iOS devices: After tapping on the attachment, it gets  
>>>>>>>>> downloaded and then it's visible for a few milliseconds  
>>>>>>>>> until it disappears totally.
>>>>>>>>>
>>>>>>>>> I keep the horde pear packages up-to-date on an weekly  
>>>>>>>>> basis. Recently there was an update of the ActiveSync  
>>>>>>>>> package. Could this be the problem?
>>>>>>>>>
>>>>>>>>> In the logfiles (debug and activesync) I see nothing unusual.
>>>>>>>>>
>>>>>>>>> The horde server is running on a Debian squeeze machine, PHP  
>>>>>>>>> 5.3.3-7+squeeze22.
>>>>>>>>>
>>>>>>>>> Thanks in advance for any help,
>>>>>>>>
>>>>>>>> *sigh*
>>>>>>>>
>>>>>>>> It seems that actually correctly performing MIME truncation  
>>>>>>>> actually breaks these clients. I give up.
>>>>>>>
>>>>>>> This was actually my fault.
>>>>>>>
>>>>>>> Should be fixed in Git (fixes in both Core and ActiveSync).  
>>>>>>> Will push a new release after I run/test for a bit more in my  
>>>>>>> personal production.
>>>>>>
>>>>>>
>>>>>> I pushed the releases for this, as everything seems good.
>>>>>>
>>>>>> There is some issue with emails originally containing only  
>>>>>> plaintext leaking mime boundry text that I'm still looking  
>>>>>> into, but I think that's due to some recent changes in  
>>>>>> Horde_Mime since they still occur when the ActiveSync changes  
>>>>>> are backed out.
>>>>>>
>>>>>
>>>>> Something is wrong with the dependencies:
>>>>>
>>>>> horde/Horde_Core requires package "horde/Horde_Mime" (version >=  
>>>>> 2.5.0, version <= 3.0.0alpha1, excluded versions: 3.0.0alpha1),  
>>>>> installed version is 2.4.5
>>>>
>>>> I didn't realize Horde_Mime's version requirement was bumped.  
>>>> Pushing a Horde_Mime now.
>>>>
>>> Hi Mike,
>>>
>>> After the recent updates with fixed horde_smtp, there is still the  
>>> problem with ActiveSync on iOS (empty message bodies, not  
>>> attachments being displayed) and Outlook. In the sync log I see  
>>> several error messages (Outlook):
>>>
>>> 2014-11-23T20:30:58+01:00 ERR: [19950] Attempting to add a collection
>>>                   to the sync cache while requiring a synckey, but no
>>>                   synckey could be found. Most likely a client error in
>>>                   requesting a collection during PING before it  
>>> has issued a
>>>                   SYNC.
>>>
>>> 2014-11-23T20:30:58+01:00 ERR: [21584]  
>>> Horde_ActiveSync_Collections::getBackendIdForFolderUid failed  
>>> because folder was not found in cache.
>>>
>>> Volker
>>
>> After today's ActiveSync update at least iOS is syncing. But I have  
>> still the issue with my Outlook clients (see above).
>
>
> You mean with blank email bodies? Can you provide a sync log?  I  
> wasn't seeing that when I tested before release last night.
>


The issue with the blank email bodies was on the iOS client. This  
seems to be fixed by now. Outlook stopped syncing at all after the  
recent updates. I sent you the log a few minutes ago.



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