Re: Some contacts will not update

On 4 March 2013 17:07, Michael J Rubinsky <[email protected]> wrote:
>
> Quoting Simon Brereton <[email protected]>:
>
>> Hi
>>
>> I have a few contacts that just refuse to update.  One is a few months
>> old, one is a few years old.  Neither have any special characters or
>> anything weird as far as I can see.  Using the web interface, if I try
>> to add or change a field, the change is accepted, but as soon as I go
>> back into the contact the new/edited data is not there.
>>
>> If I use an ActiveSync device the data is shown on the device for a
>> while (until the next ping, I guess) and then disappears - although
>> this can take up to 12 hours.  However, it never shows up in the
>> backend.
>>
>> Any ideas?  What sort of debugging do you need?  There appears nothing
>> relevant in the horde.log.  Nor anything that I can see in the
>> mysql.log
>
>
> So you are saying that using only the web interface of Turba, certain
> contacts will not retain changes made to them? I assume from your comment
> about the mysql.log that this is a sql backed source? Do you see the update
> taking place in the mysql log? If not, make sure error reporting is high
> enough and check the web server's error log as well.

Correct - this an sql backend source.

A good idea to do it while watching the log..  I've removed only
personal information from names and numbers..


                 1170 Query     SET NAMES 'utf8'
130304 16:37:10  1171 Connect   horde@localhost on hordebeta
                 1171 Query     SHOW CHARACTER SET
                 1171 Query     SET NAMES 'utf8'
                 1169 Query     SELECT * FROM turba_sharesng_users
WHERE user_uid = '[email protected]' AND (perm_4 = 1)
                 1171 Query     SELECT g.group_uid AS group_uid,
g.group_name AS group_name FROM horde_groups g, horde_groups_members m
WHERE m.user_uid = '[email protected]' AND g.group_uid = m.group_uid
ORDER BY g.group_name
                 1169 Query     SELECT DISTINCT * FROM turba_sharesng
s  WHERE share_owner = '[email protected]' OR perm_creator_4 = 1 OR
perm_default_4 = 1 ORDER BY share_id ASC
                 1169 Query     SELECT object_id, owner_id,
object_type, object_members, object_uid, object_firstname,
object_lastname, object_middlenames, object_nameprefix,
object_namesuffix, object_alias, object_bday, object_anniversary,
object_spouse, object_photo, object_phototype, object_homestreet,
object_homepob, object_homecity, object_homeprovince,
object_homepostalcode, object_homecountry, object_workstreet,
object_workpob, object_workcity, object_workprovince,
object_workpostalcode, object_workcountry, object_department,
object_tz, object_email, object_workemail, object_workphone,
object_cellphone, object_cellphone, object_homephone, object_homefax,
object_assistantphone, object_fax, object_pager, object_title,
object_role, object_company, object_logo, object_logotype,
object_category, object_notes, object_url, object_freebusyurl,
object_pgppublickey, object_smimepublickey, object_imaddress,
object_imaddress2, object_imaddress3 FROM turba_objects WHERE
object_id IN ('IvIgSlyZnp9OhjnOtimny_A') AND owner_id =
'[email protected]'
                 1169 Query     SHOW FIELDS FROM `turba_objects`
130304 16:37:12  1169 Query     DELETE FROM horde_tokens WHERE
token_timestamp < 1362328632
                 1169 Query     SELECT token_id FROM horde_tokens
WHERE token_address = 'MjEzLjE2OC42OC4xODY=' AND token_id =
'MHTKLU3oL1LErLEAbw05sPcZ25A'
                 1169 Query     INSERT INTO horde_tokens
(token_address, token_id, token_timestamp) VALUES
('MjEzLjE2OC42OC4xODY=', 'MHTKLU3oL1LErLEAbw05sPcZ25A', 1362415032)
                 1169 Query     UPDATE turba_objects SET owner_id =
'[email protected]', object_type = 'Object', object_members = NULL,
object_uid = '[email protected]',
object_firstname = 'Franz', object_lastname = 'Mustermann',
object_middlenames = '', object_nameprefix = '', object_namesuffix =
'', object_alias = '', object_bday = '1984-09-10', object_anniversary
= NULL, object_spouse = '', object_photo = NULL, object_phototype =
NULL, object_homestreet = '', object_homepob = '', object_homecity =
'', object_homeprovince = '', object_homepostalcode = '',
object_homecountry = '', object_workstreet = '', object_workpob = '',
object_workcity = '', object_workprovince = '', object_workpostalcode
= '', object_workcountry = '', object_department = '', object_tz = '',
object_email = '[email protected]', object_workemail =
'[email protected]', object_workphone = '', object_cellphone =
'+4917900000', object_homephone = '+491700000000', object_homefax =
'', object_assistantphone = '', object_fax = '', object_pager = '',
object_title = '', object_role = '', object_company = '', object_logo
= NULL, object_logotype = NULL, object_category = '', object_notes =
'', object_url = '', object_freebusyurl = '', object_pgppublickey =
'', object_smimepublickey = '', object_imaddress = '',
object_imaddress2 = '', object_imaddress3 = '' WHERE object_id =
'IvIgSlyZnp9OhjnOtimny_A'
                 1170 Query     SELECT * FROM horde_histories WHERE
object_uid = 'turba:PUXoNFyZnp9Ohjmm32QQhvA:[email protected]'
                 1170 Query     UPDATE horde_histories SET history_ts
= 1362415032, history_who = '[email protected]', history_desc = NULL,
history_extra = NULL WHERE history_id = '20501'
                 1169 Quit

The weird thing is the object_cellphone retains its data (it should
have changed.  In the display, however, object_workphone has a a
value.



> Otherwise, you can look in Turba_Driver_Sql::_save() to see (1) if this
> method is ever called and (2) what data is being saved, and (3) if this save
> is reported as successful.

Where do I do that.

> For the ActiveSync changes, you might see something useful in the synclog if
> there was some failure in the update process.

I don't think this is an AS problem at the moment.

Thanks

Simon
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