Re: Re: using whups as troubleshooting database

Zitat von Alexander Maier <[email protected]>:

> Thanks chuck,
>
> I'll try to find some time to improve attribute handling and hopefully
> you'll like it ;)
>
>>
>>> And when are the users notified?
>>
>>
>> .... on updates? No real idea what you're asking here.
>
> You're right, I was a bit unspecific. My question is more "Who is
> notified on which action". The creator of the ticket on every update.
> The person the ticket is assigned to? Any queue admin? On every update
> or just on specific changes?

AFAIK, queue admins are only notified if the ticket is created, ticket
creators on every update, and ticket assignees depending on how they
configured notification emails in their options.

Jan.

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