Re: ForgottenPasswordPortlet Problem

Did you ever get this resolved? I can send you an updated jar file with
more debug information so we can see exactly what is happening. Let me
know..

--
David S Taylor
CEO, Bluesunrise
707 529-9194
[email protected]



On Tue, Jan 14, 2014 at 10:34 PM, Drazen Kozic <[email protected]> wrote:

>  Yes, we are running Jetspeed on linux server. I checked availability of
> port 25 on 95.140.120.85 from that linux server. Everything seems fine.
> From Jetspeed linux server I did:
>
> telnet 95.140.120.85 25
> Trying 95.140.120.85...
> Connected to mail.asw.eu (95.140.120.85).
> Escape character is '^]'.
> 220 mail.asw.eu ESMTP Postfix
>
>
>  On 11.01.2014 17:44 PM, David S Taylor wrote:
>
> > You mention ssh as the way to check host. Can you give me a hint?
>
>  Just ssh out to the machine where Jetspeed is runnng, and type the
> telnet command
>
>  Are you running Jetspeed on a Linux server? I am saying that port 25 on
> 95.140.120.85 may be blocked to the Jetspeed server, but not to the
> computer where you typed telnet command from in the example above
>
>
>   --
> David S Taylor
>   CEO, Bluesunrise
> 707 529-9194
> [email protected]
>
>
>
> On Fri, Jan 10, 2014 at 11:00 PM, Drazen Kozic <[email protected]>wrote:
>
>>  Mail server availability is the very first thing we checked.
>>
>> telnet 95.140.120.85 25
>> Trying 95.140.120.85...
>> Connected to mail.asw.eu (95.140.120.85).
>> Escape character is '^]'.
>> 220 mail.asw.eu ESMTP Postfix
>>
>> According to response above we concluded that mail server is responsive.
>> You mention ssh as the way to check host. Can you give me a hint?
>> Also, we tried to find anything suspicious in mail server logs. Nothing
>> found there.
>> As I said in my initial post, on that portal we have portlet application
>> that sends e-mails thru the same email server. No problems at all.
>>
>>
>>
>> On 10.01.2014 21:39 PM, David S Taylor wrote:
>>
>> I could reproduce it, by entering your email address into the Forgotten
>> password field. And you are right, it hangs for 20 seconds or so. I think
>> your mail server is not accessible from your jetspeed server. Try sshing to
>> the host running jetspeed, and telnet to the mail server
>>
>>  telnet 95.140.120.85 25
>>
>>
>>
>>
>>
>> On Fri, Jan 10, 2014 at 12:18 PM, Drazen Kozic <[email protected]>wrote:
>>
>>>  Regarding reproducing problem, the portal is available at
>>> http://asw.eu/jetspeed/portal/, so you can play with it.
>>>
>>> On 10.01.2014 17:47, David S Taylor wrote:
>>>
>>> Seems the stack trace is not logged, so there will be nothing in the log
>>> files. (I"ll fix that in trunk) Its getting the exception down in Spring
>>> Frameworks Mail Sender. Im wondering if maybe the "to" field is not filled
>>> out. Can you try to reproduce it using a test account? Also, make sure your
>>> send mail server is running and operational (you said there was a 15 second
>>> time out)
>>>
>>>   --
>>> David S Taylor
>>>  CEO, Bluesunrise
>>> 707 529-9194
>>> [email protected]
>>>
>>>
>>>
>>> On Fri, Jan 10, 2014 at 6:42 AM, Drazen Kozic <[email protected]>wrote:
>>>
>>>>  Hi David,
>>>>
>>>> Thanks for quick response.
>>>> I already searched for stack trace in catalina.out, jetspeed.log and
>>>> other log files in logs folder, but could not find anything. On the screen,
>>>> user just got message in portlet window:
>>>>
>>>> [Failed to send password:java.lang.ArrayIndexOutOfBoundsException]
>>>>
>>>>  I forgot to mention: we are using Jestspeed 2.2.1.
>>>>
>>>>
>>>>
>>>> On 10.01.2014 14:59 PM, David Sean Taylor wrote:
>>>>
>>>> Could you send the full stack trace...
>>>>
>>>>
>>>>  On Jan 10, 2014, at 1:20 AM, Drazen Kozic <[email protected]> <[email protected]> wrote:
>>>>
>>>> Hi,
>>>>
>>>> I have installed several instances of Jetspeed 2.2.1 without any problem. So, I am very familiar with it.
>>>> Now, we are facing with ForgottenPasswordProblem.
>>>> When the user clicks on Request New Password button, after delay of 10-15 seconds, he receives following message:
>>>> [Failed to send password:java.lang.ArrayIndexOutOfBoundsException]
>>>>
>>>> We think, that problem is not related to network, firewall, SMTP and similar. On that Jetspeed instance we have portlet application that sends emails without any problems.
>>>>
>>>> Any help is appreciated.
>>>>
>>>> Environment:
>>>> OS: Red Hat Enterprise Linux Server release 5.4 (Tikanga)
>>>>
>>>> java version "1.6.0_20"
>>>> Java(TM) SE Runtime Environment (build 1.6.0_20-b02)
>>>> Java HotSpot(TM) 64-Bit Server VM (build 16.3-b01, mixed mode)
>>>>
>>>> override.properties
>>>> #-------------------------------------------------------------------------
>>>> # E M A I L
>>>> #-------------------------------------------------------------------------
>>>> # email of the system administrator
>>>> email.admin = [email protected]
>>>> # email of the system manager
>>>> email.manager = [email protected]
>>>> # email user info attribute (non standard)
>>>> email.userinfo.attribute = user.email
>>>> # smtp email server address
>>>> email.smtp.server.address=95.140.120.85
>>>> # smtp email server user nameemail.smtp.user.name=
>>>> # smtp email server user password
>>>> email.smtp.user.password=
>>>> #mail.smtp.auth
>>>> email.smtp.auth=false
>>>>
>>>>
>>>>
>>>>
>>>>
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>>>>
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>>>>
>>>>  --
>>>> *Drazen Kozić*
>>>> Razvoj softverskih proizvoda
>>>> Rukovodilac tima
>>>> --------------------------------------
>>>>
>>>> *ASW Inženjering d.o.o.*
>>>> Takovska 45a
>>>> 11000 Beograd, Srbija
>>>> Tel: +381 11 2071 400 <%2B381%2011%202071%20400>
>>>> Fax: +381 11 2071 409 <%2B381%2011%202071%20409>
>>>> E-mail: [email protected]
>>>> www.asw.eu
>>>> ---------------------------------------
>>>>
>>>>
>>>
>>>  --
>>> *Dražen Kozić*
>>>  Razvoj softverskih proizvoda
>>> Rukovodilac tima
>>> --------------------------------------
>>>
>>> *ASW Inženjering d.o.o.*
>>> Takovska 45a
>>> 11000 Beograd, Srbija
>>> Tel: +381 11 2071 400 <%2B381%2011%202071%20400>
>>> Fax: +381 11 2071 409 <%2B381%2011%202071%20409>
>>> E-mail: [email protected]
>>> www.asw.eu
>>> ---------------------------------------
>>>
>>
>>
>> --
>> *Drazen Kozić*
>> Razvoj softverskih proizvoda
>> Rukovodilac tima
>> --------------------------------------
>>
>> *ASW Inženjering d.o.o.*
>> Takovska 45a
>> 11000 Beograd, Srbija
>> Tel: +381 11 2071 400
>> Fax: +381 11 2071 409
>> E-mail: [email protected]
>> www.asw.eu
>> ---------------------------------------
>>
>>
>
> --
> *Drazen Kozić*
> Razvoj softverskih proizvoda
> Rukovodilac tima
> --------------------------------------
>
> *ASW Inženjering d.o.o.*
> Takovska 45a
> 11000 Beograd, Srbija
> Tel: +381 11 2071 400
> Fax: +381 11 2071 409
> E-mail: [email protected]
> www.asw.eu
> ---------------------------------------
>
>