Lightweight 'Users' for Help Desk
[email protected] Wed, 06 Jul 2011 08:27:54 CDT
| Newsgroups | gmane.comp.java.jira.user |
|---|---|
| Message-ID | <24256280.678341309958905168.JavaMail.j2ee_forums.atlassian.com@atlassian12.managed.contegix.com> |
I would like to track who opened tickets, save contact information about clients and such; but I'd prefer not to spend $10,000 a year to support thousands of customers. I do not need to have customers log in or manage their own tickets (except via email). By default, Jira appears to require a full client license for each supported customer. Are lightweight 'Customer' records possible in Jira? Is there a plugin or add-on that can be purchased or installed to do this? Or am I mis-interpreting the licensing requirements... is it possible I don't need to do anything special, and accounts in Jira that don't have (for example) the 'Assignable' permission don't count for licensing? Thank you for your time. -- Post by MyrddinE - online at: http://forums.atlassian.com/thread.jspa?forumID=46&threadID=55164 _______________________________________________ Jira-user mailing list [email protected] To unsubscribe or change your options visit this page: http://lists.atlassian.com/mailman/listinfo/jira-user