Re: Lightweight 'Users' for Help Desk

Only users in a group that can logon count against the license count. Out of the box that is the jira-users group. every user is put in that, and all groups with logon rights, when created so you would have to move them out of the group. 
 
Joseph (Joe) Pitt
Senior Member of Professional Staff
SRA International, Inc.
[email protected] 
443-624-5063

________________________________

From: [email protected] on behalf of [email protected]
Sent: Wed 7/6/2011 9:27 AM
To: [email protected]
Subject: [JIRA-user] Lightweight 'Users' for Help Desk



I would like to track who opened tickets, save contact information about clients and such; but I'd prefer not to spend $10,000 a year to support thousands of customers. I do not need to have customers log in or manage their own tickets (except via email). By default, Jira appears to require a full client license for each supported customer.

Are lightweight 'Customer' records possible in Jira? Is there a plugin or add-on that can be purchased or installed to do this? Or am I mis-interpreting the licensing requirements... is it possible I don't need to do anything special, and accounts in Jira that don't have (for example) the 'Assignable' permission don't count for licensing?

Thank you for your time.
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Post by MyrddinE - online at:
http://forums.atlassian.com/thread.jspa?forumID=46&threadID=55164
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