Re: New bug handling policy ?

Hello,

the bug lifecycle is described here:

http://wiki.netbeans.org/IssueLifeCycle

Hope it helps explain at least a bit ...

Br,

David

On 11/12/12 4:46 PM, [email protected] wrote:
> I'm starting to wonder - is there a new policy or a metric on how bugs
> are handled in bugzilla ? It seems that there is this eagerness from
> the developers to close the issues as soon as they're created - even if
> the issue is not confirmed, needs more information, etc. The other
> aspect that's somewhat bothersome is developers closing an issue and
> telling users that a new issue needs to be filed elsewhere to be looked
> at - if it's obvious that something is an issue in the wrong category,
> shouldn't the developer (who is familiar w/ the process of the issue
> transitions and where the issue should really be) be the person who
> creates the new issue, instead of closing the existing one and hoping
> that a new issue wouldn't be created in the "proper" category ?
>
> I appreciate the quick response on issues - it's great to see that
> someone is looking at issues soon after they're opened.  At the same
> time, it feels a bit harsh when an issue I create is immediately
> closed, even if it needs more information .
>
> Maybe I don't understand the states of issues in the netbeans bugzilla
> and it's not a big deal when my issue is closed (e.g. when more
> information is needed).  This seems like a recent development, but I
> might be wrong.