Re: dialing on CCM

Has the termial an IDLE state when the user dial button or pick up ?. If
yes. then i think that CCM 3.3 JTAPI implementation is not correct.

See documentation.

Carlos García.
DataVoice CallCenters.

----- Original Message -----
From: "Michal Chalupnik" <[email protected]>
To: <[email protected]>
Sent: Wednesday, March 31, 2004 3:28 PM
Subject: [JTAPI] dialing on CCM


Hi,

we are using CCM 3.3 (Cisco Call Manager) and I have little problem with
dialing numbers. When terminal is IDLE, I can dial numbers with these
commands:

call=provider.createCall();
call.connect(terminal, address, some_number_to_dial)

Problem is when someone press dial button or pick up phone - I can't use
this code, exception with message like "originator is unable to initiate
call" is raised. Have you some idea?

Thanks

Mi.Chal.

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