Re: How to build Interactive Voice Response (IVR)?

IGNP,

There is example code in both the GJTAPI and XTAPI JTAPI implementations
for these four use cases (receiving call, making call, listening for
DTMF and palying audio). The more difficult thing will be getting a
JTAPI configuration that supports your DLink modem with media support.

XTAPI has a TAPI "service provider" that can be plugged into either the
XTAPI or GJTAPI framework (JTAPI is an API, you need an implementation
of it for a particular hardware set-up). The other option are the serial
drivers for both projects, but thiw will make more low-level tinkering
and may require an understanding of the AT command set supported by your
modem. On the plus side, the serial providers may understand call
progression, which TAPI does not. That is, they may know when a dialed
call has been answered, which is difficult since analog lines have no
data channel to pass this information back with.

The first task would be to find a JTAPI implementation that supports
both your hardware as well as media (DTMF and playing of sound files).
After that, the rest is relatively straight-forward.


Richard

IGNP Udiyana wrote:

>I'm currently developing an application which integrate some media like :
>SMS (short message service), E-mail,Faximile and Telephon.
>This application hopely can manage data which come from those media and
>save them into one database.These data has any format based on the media,
>such as : text(from SMS, E-mail), image(from faximile -->*.tiff) and
>voice/sound(from telephon).
>
>Actually,I build an interactive voice response (IVR)system which based on
>telephony.So,basically,it has two main problem :
>1. How to receive incoming call(include senderinformation) ,and
>2. How to Make outgoing call (ex: playing audio file when caller press any
>button on telephon,make a call).
>Anybody know how to solve these problem?
>Could you send me any example code ?please..help me..
>
>Thank you...
>
>IGNP Udiyana
>
>if the following information will be useful :
>- my computer connected with fixed line telephon.
>- using DLink Voice/Fax/Data Modem 10/100.
>- Operating System : windows XP Prof.
>
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>
>
>

--
Richard Deadman
Deadman Consulting, Inc.
Web Services, Policy Management, Java Telephony, Software Architecture
http://www.deadman.ca
mailto:[email protected]
Office: 613-231-5112
Cell: 613-220-2469
Fax: 805-980-5818

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To unsubscribe, send email to [email protected] and include in the body
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[email protected] and include in the body of the message "help".