Re: Incoming Call redirect or transfer

Hi

I'm afraid I don't have any sample code for you, but your scenario sounds
like something for a RouteTerminal. Register a CTI Routepoint for routing
facilities (you'll find an example in this very group, just look up the
archive for February 05), then you'll be informed if the call is not taken,
it comes back to your RP and you can route it to the next destination.

If that for whatever reasons might not work out, you'll run into the "Cisco
didn't implement" problem: you can make a call from your RP to the
cellphone, then if that call is picked up, pick up the incoming call on the
RP and connect the two together - only that Cisco apparently forgot to
implement the transfer facilities, even though the RP, when queried, says it
can transfer just fine (I hope somebody from Cisco is listening and puts
that onto the todo list). In your case however, it's solvable as you only
need one outgoing call at the same time. So, the working alternative is
using a CTI Port, and upon getting the incoming call you make an outgoing
one, start a timer, and after X seconds if the outgoing call hasn't been
picked up, you discard it, make another call to the 2nd destination, and
once that call has been picked up, you pick up the incoming call and
transfer the two. CTI Ports, unlike CTI RPs actually have a working
transfer. But if you ever want to call two destinations at the same time,
you need the RP (or work with multiple CTI Ports which is about as ugly and
error prone as it can get) and thus Cisco's cooperation to implement that
missing feature into their JTAPI implementation.

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