Re: determine outgoing call's number from Connection.getAddress().getName()

Nadir,
When I implemented a call center solution the last time round, I came across
this problem too. The tag(ie. T545#2) that you are getting is a random
number that the PABX generate, if the system does not have caller ID
functionality or it is from a private call(if I am not wrong).

One way to work around this is to implement callerID to the system that you
are working on.

I hope this helps.




On 3/8/06, Nadir Jaffer <[email protected]> wrote:
>
>  I am writing a jtapi monitoring application to observe all calls placed
> from a list of addresses.  When a user dials an internal extension,
> Call.getConnections()[].getAddress().getName() returns the extensions that
> the address has connected to.  However, when an outside number is called,
> only a tag of T545#2 or something like that is returned.  Is there a way to
> determine the actual number dialled using jtapi, or is this just vendor
> specific implementation?
>
> The application is using Avaya's jtapi implementation and connecting to
> their Application Enablement Services 3.0 and Communication Manager 3.0.
>
> Any help would be appreciated.
>
> Thank you,
>
> Nadir
>
>
>
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