Re: determine outgoing call's number from Connection.getAddress().getName()

Thank you, will take a look at whether caller ID is implemented already.  I
have a feeling it is, since when the phone receives inbound calls, the phone
itself does report the number of the outside line and of course on outbound
calls the phone reports the number dialled as well.  Would callerID function
differently or could be implemented differently for the phone itself and for
what the jtapi provider reports?

Using the jtapi provider, i can't seem to get that information for that
address nor terminal and only get that that random tag that changes with
each outbound connection.

Will double check, am rather new to telephony applications.

Thanks again.

Nadir

  _____

From: Discussion list for Java Telephony API
[mailto:[email protected]] On Behalf Of Kenny Wong
Sent: Tuesday, March 07, 2006 8:42 PM
To: [email protected]
Subject: Re: [JTAPI] determine outgoing call's number from
Connection.getAddress().getName()


Nadir,
When I implemented a call center solution the last time round, I came across
this problem too. The tag(ie. T545#2) that you are getting is a random
number that the PABX generate, if the system does not have caller ID
functionality or it is from a private call(if I am not wrong).

One way to work around this is to implement callerID to the system that you
are working on.

I hope this helps.




On 3/8/06, Nadir Jaffer <[email protected]> wrote:

I am writing a jtapi monitoring application to observe all calls placed from
a list of addresses.  When a user dials an internal extension,
Call.getConnections()[].getAddress().getName() returns the extensions that
the address has connected to.  However, when an outside number is called,
only a tag of T545#2 or something like that is returned.  Is there a way to
determine the actual number dialled using jtapi, or is this just vendor
specific implementation?

The application is using Avaya's jtapi implementation and connecting to
their Application Enablement Services 3.0 and Communication Manager 3.0.

Any help would be appreciated.

Thank you,

Nadir



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