Re: Parallels activation problems
Macs R We <[email protected]> Tue, 6 Sep 2022 15:28:52 -0700
| Newsgroups | gmane.comp.macosx.general |
|---|---|
| Message-ID | <[email protected]> |
--===============7983940903525532779== Content-Type: multipart/alternative; boundary="Apple-Mail=_8F06433E-5758-487A-B9BF-68A0A73E6816" --Apple-Mail=_8F06433E-5758-487A-B9BF-68A0A73E6816 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 I strongly suspect it will migrate all those things, though they won't = necessarily work on the new release, and it won't affect the newer named = versions which will still continue to work. I still have OS 9 games in = my Applications that Migration Assistant has faithfully migrated over = the years. If it bothers you to have them, you can just delete them. > On Sep 6, 2022, at 3:24 PM, Dinse, Gregg (NIH/NIEHS) [C] = <[email protected]> wrote: >=20 > I think I was able to remove all of the Parallels files manually. = First, I tried your suggestion about starting the install of Parallels = and looking for a menu entry that shows the installation log, but I = could not find such a menu item. In fact, there was no Window entry in = the menu bar =E2=80=93 only Parallels Desktop and Help, neither of which = had any useful entries. This was the last step before giving my Admin = password to start the install. So, I guess I will hope I removed them = all manually. > =20 > You said that when I use Migration Assistant, it will not replace any = newer versions with older versions. What if the name has changed, such = as iBooks changing to Books? Also, the older system=E2=80=99s = Applications folder contains iMovie and the Utilities folder contains = Grab. Will those be migrated? > =20 > From: Macs R We <[email protected] <mailto:[email protected]>> > Date: Monday, September 5, 2022 at 11:31 PM > To: "Dinse, Gregg (NIH/NIEHS) [C]" <[email protected] = <mailto:[email protected]>>, OSX Talk <[email protected] = <mailto:[email protected]>> > Subject: Fwd: Parallels activation problems > =20 > I should add =E2=80=94 the "inability" to contact the server may also = be related to the POODLE (SSLv3) flagday. Companies are beginning to = discontinue the "legacy compatibility mode" services they used to offer = to old, insecure software, and Parallels v11 license management may use = only SSLv3. > =20 >> Begin forwarded message: >> =20 >> From: Macs R We <[email protected] <mailto:[email protected]>> >> Subject: Re: Parallels activation problems >> Date: September 5, 2022 at 7:47:07 PM MST >> To: "Dinse, Gregg (NIH/NIEHS) [C]" <[email protected] = <mailto:[email protected]>>, OSX Talk <[email protected] = <mailto:[email protected]>> >> =20 >> I'd look in the usual places:=20 >> =20 >> ~/Library/Application Support >> /Libraries/Application Support >> ~/Library/Preferences >> ~/Library/Parallels or something with Parallels in it >> Then do a Finder window search on ~Library for name:Parallels to = catch any other area. >> =20 >> Or if you want to be thorough, bring up your old Parallels installer = again. (This trick works only with packages that use the Apple = Installer, not those that have "drag this app from the DMG to the = Applications Folder" installation, but Parallels v 11 is probably that = old.) >> =20 >> When the Installer comes up, within the first couple screens, well = before you hit the "Install" button, you can find a menu entry under = Window that shows you the installation log. Set it to show absolutely = all activity, then re-perform the installation. Print the log, and you = have a list of everything you need to destroy. >> =20 >> I think at some point before the installation begins, you can also = find a menu entry that displays the whole BOM plan so you don't even = have to do the installation, but I can't verify that because I can't = find an installer old enough that it uses the old Apple methods anymore. >> =20 >>> On Sep 5, 2022, at 6:22 PM, Dinse, Gregg (NIH/NIEHS) [C] = <[email protected] <mailto:[email protected]>> wrote: >>> =20 >>> Hi, >>> =20 >>> Thanks for getting back to me. I appreciate the help! >>> =20 >>> Yes, I have an old pay-once, use-forever version of Parallels. In = fact, I did not even know they had gone to a subscription model until I = tried to get the license from the old Mac Pro to work on the slightly = newer Mac Pro. By the way, I recently bought a Mac Studio, but I = thought I=E2=80=99d run the Parallels and Windows stuff on the Mac Pro, = both so they don=E2=80=99t mess up the Mac Studio and because I thought = the old version of Parallels had a better chance of running on a 2013 = mac than on a 2022 mac. >>> =20 >>> On the older Mac Pro, where Parallels is running nicely, the URL = that I found for licensing stuff is: >>> =20 >>> http://www.parallels.com/support/pdfm11-en_US = <https://gcc02.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F%2Fwww.pa= rallels.com%2Fsupport%2Fpdfm11-en_US&data=3D05%7C01%7Cdinse%40niehs.nih.go= v%7C187b9b158b9d4ecc580608da8fb83392%7C14b77578977342d58507251ca2dc2b06%7C= 0%7C0%7C637980318883412519%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJ= QIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=3DXATcGN= tZpDMw%2Fc3UdAsqyezM%2FgoWSE9GLj74eXwfohw%3D&reserved=3D0> >>> =20 >>> On the newer Mac Pro, when I right click on the phrase =E2=80=9Cthis = link=E2=80=9D in the error message, the URL is: >>> =20 >>> http://www.parallels.com/account-en_US = <https://gcc02.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F%2Fwww.pa= rallels.com%2Faccount-en_US&data=3D05%7C01%7Cdinse%40niehs.nih.gov%7C187b9= b158b9d4ecc580608da8fb83392%7C14b77578977342d58507251ca2dc2b06%7C0%7C0%7C6= 37980318883412519%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2lu= MzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=3DyQ%2F4%2BXWPDBW= sMUGuH65XQb9p4g0bKSIqe6v5Qn3RKmo%3D&reserved=3D0> >>> =20 >>> The first one takes me to the general support web page that allows = me to search the knowledge base. The second one takes me to the login = page, which allows me to login but does not allow me to activate the = license. >>> =20 >>> Maybe I will try your suggestion to run Migration Assistant and only = copy the Applications. I=E2=80=99m glad to hear that this should not = overwrite any new versions of Apps with older versions. I guess = that=E2=80=99s why you said to remove every file installed by Parallels = before running Migration Assistant. How do I do that? I can delete the = main Parallels app, but how do I know what other files it might have = installed (and where to find them)? >>> =20 >>> Thanks, >>> =20 >>> Gregg >>> =20 >>> From: Macs R We <[email protected] <mailto:[email protected]>> >>> Date: Monday, September 5, 2022 at 6:55 PM >>> To: "Dinse, Gregg (NIH/NIEHS) [C]" <[email protected] = <mailto:[email protected]>>, OSX Talk <[email protected] = <mailto:[email protected]>> >>> Subject: Re: Parallels activation problems >>> =20 >>> So to be clear (because I'm not entirely sure), this is one of the = old versions where you buy it once and use it forever, not subscribe = every year... right? >>> =20 >>> I'll wager that your problem is that the version is so old (the = current version is 18) that the server Parallels once had set up for = handling registration duties has been retired from service, therefore = your attempts will never work. I ran into a bunch of these this week = upgrading my MBP from High Sierra to Monterey in one swoop. Note that = the KB page you cite is from 2020, and a lot can happen in two years. >>> =20 >>> It would be interesting (if possible) to right click the phrase = "this link" and see if the URL matches the domain name of the server in = use today; then see if the old domain name still goes anywhere at all, = which I suspect is causing the error. It's possible that by editing = /etc/hosts to redirect the old name to the current server, stuff might = actually start working, but it's a long shot. >>> =20 >>> Here's what I would recommend to solve your problem cleanly: run = Migration Assistant on your Mojave machine and use the High Sierra = machine as the copysource. Copy ONLY the Applications, no user files, no = "other system files."=20 >>> =20 >>> Migration Assistant usually does a bang-up job copying all the = data/preference/App Support files needed by all the applications it's = copying, so that they run right out of the box on the new machine, and = it won't copy the old version of anything that's already newer on the = new machine.=20 >>> =20 >>> I should add, make sure you scrub every possible vestige you can = locate of the non-working Parallels off the Mojave machine before you = start that process. >>> =20 >>>> On Sep 5, 2022, at 12:30 PM, Dinse, Gregg (NIH/NIEHS) [C] = <[email protected] <mailto:[email protected]>> wrote: >>>> =20 >>>> Hi, >>>> =20 >>>> I have a license for Parallels Desktop 11.2.3, which is working = fine on my 2012 Mac Pro "tower" (running High Sierra). I would like to = retire that computer and transfer the license to my 2013 Mac Pro = "cylinder" (running Mojave). I do not use Parallels very often, but = once in a while I use it to run Windows 10 for something. >>>> =20 >>>> I was able to install Parallels Desktop 11.2.3 on the newer Mac = Pro. However, when I try to start up Parallels, it asks me to sign in. = I had forgotten, but I have an online account with Parallels. I am able = to login online from Safari, but when trying to sign in through the = Parallels app, I always get a message that says "Check your internet = connection" and I cannot get past that point. My internet connection is = fine. In fact, the only option offered to me is to click on a link that = takes me to the Parallels web site. Clicking on the link takes me to = their web site, but I cannot find anything there which allows me to sign = into the app. >>>> =20 >>>> I googled the "Check your internet connection" message and found = others with the same problem. In some cases, they were able to follow = some Knowledge Base instructions and get things to work. I followed = those steps, but it did not work for me. I disabled the Firewall and = rebooted. All proxies are off. There were no Parallels files in = /etc/hosts. I got the correct result when I scanned port 443. Does = anyone know how to get past the "Check your internet connection" = message? >>>> =20 >>>> Also, perhaps even more annoying, is that the Parallels web site = does not seem to offer any support via telephone or email unless you = bought the license recently. The only options they list for me are = Facebook, Twitter, and their Forum. I may be in a small minority, but I = do not use Facebook or Twitter, nor do I want to start. I tried their = Forum, which is where I found some others with similar problems, but = when I try to reply to any of those threads, or start a new thread, I = get a big panel across my screen that says I have been blocked! I do = not understand why that happens or how else to contact them. >>>> =20 >>>> Does anyone have any suggestions for me to try? I suppose one = option is to ditch Parallels and use something else. I=E2=80=99d rather = stick with what I am familiar with, but if other software is the only = choice, what do you recommend? I have heard of VirtualBox and VMware, = but I do not know anything about them. Is one better than the other? I = think VirtualBox is free, which sounds nice. Or is there other software = that you can recommend for occasionally running Windows 10? >>>> =20 >>>> Thank you very much for any assistance that you can provide. >>>> =20 >>>> Gregg >>>> =20 >>>> P.S. I just found something online that made it sound like my = problem (or part of my problem) might be that the non-subscription = version can only be installed on one computer at a time. This makes = sense, though I am worried about deactivating it on the old Mac Pro = until I know it will activate successfully on the new Mac Pro. It=E2=80=99= s too bad that when I try to activate it on the new Mac Pro, I do not = get a more informative message, such as =E2=80=9CThis license is already = activated on a different computer. Please deactivate your license on = that computer before trying to activate it on this computer.=E2=80=9D = With the problems and messages that I have seen, I am really worried = that if I deactivate it on the old Mac Pro, I won=E2=80=99t be able to = activate it on new Mac Pro, and then I also won=E2=80=99t be able to = re-activate it on the old Mac Pro! If I could actually talk to someone = at Parallels, this could be resolved much more easily. --Apple-Mail=_8F06433E-5758-487A-B9BF-68A0A73E6816 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 <html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; = charset=3Dutf-8"></head><body style=3D"word-wrap: break-word; = -webkit-nbsp-mode: space; line-break: after-white-space;" class=3D"">I = strongly suspect it will migrate all those things, though they won't = necessarily work on the new release, and it won't affect the newer named = versions which will still continue to work. I still have OS 9 games in = my Applications that Migration Assistant has faithfully migrated over = the years. If it bothers you to have them, you can just delete them.<br = class=3D""><div><br class=3D""><blockquote type=3D"cite" class=3D""><div = class=3D"">On Sep 6, 2022, at 3:24 PM, Dinse, Gregg (NIH/NIEHS) [C] = <<a href=3D"mailto:[email protected]" = class=3D"">[email protected]</a>> wrote:</div><br = class=3D"Apple-interchange-newline"><div class=3D""><meta = charset=3D"UTF-8" class=3D""><div class=3D"WordSection1" style=3D"page: = WordSection1; caret-color: rgb(0, 0, 0); font-family: Helvetica; = font-size: 14px; font-style: normal; font-variant-caps: normal; = font-weight: 400; letter-spacing: normal; text-align: start; = text-indent: 0px; text-transform: none; white-space: normal; = word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: = none;"><div style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D"">I think I was able to remove all of the = Parallels files manually. First, I tried your suggestion about = starting the install of Parallels and looking for a menu entry that = shows the installation log, but I could not find such a menu item. = In fact, there was no Window entry in the menu bar =E2=80=93 only = Parallels Desktop and Help, neither of which had any useful = entries. This was the last step before giving my Admin password to = start the install. So, I guess I will hope I removed them all = manually.<o:p class=3D""></o:p></div><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D"">You said that when I use = Migration Assistant, it will not replace any newer versions with older = versions. What if the name has changed, such as iBooks changing to = Books? Also, the older system=E2=80=99s Applications folder = contains iMovie and the Utilities folder contains Grab. Will those = be migrated?<o:p class=3D""></o:p></div><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div><div style=3D"border-style: solid none = none; border-top-width: 1pt; border-top-color: rgb(181, 196, 223); = padding: 3pt 0in 0in;" class=3D""><div style=3D"margin: 0in; font-size: = 11pt; font-family: Calibri, sans-serif;" class=3D""><b class=3D""><span = style=3D"font-size: 12pt;" class=3D"">From:<span = class=3D"Apple-converted-space"> </span></span></b><span = style=3D"font-size: 12pt;" class=3D"">Macs R We <<a = href=3D"mailto:[email protected]" style=3D"color: blue; = text-decoration: underline;" class=3D"">[email protected]</a>><br = class=3D""><b class=3D"">Date:<span = class=3D"Apple-converted-space"> </span></b>Monday, September 5, = 2022 at 11:31 PM<br class=3D""><b class=3D"">To:<span = class=3D"Apple-converted-space"> </span></b>"Dinse, Gregg = (NIH/NIEHS) [C]" <<a href=3D"mailto:[email protected]" = style=3D"color: blue; text-decoration: underline;" = class=3D"">[email protected]</a>>, OSX Talk <<a = href=3D"mailto:[email protected]" style=3D"color: blue; = text-decoration: underline;" = class=3D"">[email protected]</a>><br class=3D""><b = class=3D"">Subject:<span = class=3D"Apple-converted-space"> </span></b>Fwd: Parallels = activation problems<o:p class=3D""></o:p></span></div></div><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div></div><div style=3D"margin: 0in; font-size: = 11pt; font-family: Calibri, sans-serif;" class=3D"">I should add =E2=80=94= the "inability" to contact the server may also be related to the POODLE = (SSLv3) flagday. Companies are beginning to discontinue the "legacy = compatibility mode" services they used to offer to old, insecure = software, and Parallels v11 license management may use only SSLv3.<o:p = class=3D""></o:p></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div><blockquote style=3D"margin-top: 5pt; = margin-bottom: 5pt;" class=3D"" type=3D"cite"><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D"">Begin forwarded message:<o:p = class=3D""></o:p></div></div><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><b = class=3D""><span style=3D"font-family: "Helvetica Neue";" = class=3D"">From:<span = class=3D"Apple-converted-space"> </span></span></b><span = style=3D"font-family: "Helvetica Neue";" class=3D"">Macs R We = <<a href=3D"mailto:[email protected]" style=3D"color: blue; = text-decoration: underline;" = class=3D"">[email protected]</a>></span><o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><b = class=3D""><span style=3D"font-family: "Helvetica Neue";" = class=3D"">Subject: Re: Parallels activation problems</span></b><o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><b = class=3D""><span style=3D"font-family: "Helvetica Neue";" = class=3D"">Date:<span = class=3D"Apple-converted-space"> </span></span></b><span = style=3D"font-family: "Helvetica Neue";" class=3D"">September = 5, 2022 at 7:47:07 PM MST</span><o:p class=3D""></o:p></div></div><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D""><b class=3D""><span style=3D"font-family:= "Helvetica Neue";" class=3D"">To:<span = class=3D"Apple-converted-space"> </span></span></b><span = style=3D"font-family: "Helvetica Neue";" class=3D"">"Dinse, = Gregg (NIH/NIEHS) [C]" <<a href=3D"mailto:[email protected]" = style=3D"color: blue; text-decoration: underline;" = class=3D"">[email protected]</a>>, OSX Talk <<a = href=3D"mailto:[email protected]" style=3D"color: blue; = text-decoration: underline;" = class=3D"">[email protected]</a>></span><o:p = class=3D""></o:p></div></div><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D"">I'd look in the usual places:<span = class=3D"Apple-converted-space"> </span><o:p = class=3D""></o:p></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div></div><div class=3D""><div style=3D"margin: = 0in; font-size: 11pt; font-family: Calibri, sans-serif;" = class=3D"">~/Library/Application Support<o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" = class=3D"">/Libraries/Application Support<o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" = class=3D"">~/Library/Preferences<o:p class=3D""></o:p></div></div><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D"">~/Library/Parallels or something with = Parallels in it<o:p class=3D""></o:p></div></div><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D"">Then do a Finder window search on ~Library for = name:Parallels to catch any other area.<o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div></div><div class=3D""><div style=3D"margin: = 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">Or = if you want to be thorough, bring up your old Parallels installer again. = (This trick works only with packages that use the Apple Installer, not = those that have "drag this app from the DMG to the Applications Folder" = installation, but Parallels v 11 is probably that old.)<o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div></div><div class=3D""><div style=3D"margin: = 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">When = the Installer comes up, within the first couple screens, well before you = hit the "Install" button, you can find a menu entry under Window that = shows you the installation log. Set it to show absolutely all activity, = then re-perform the installation. Print the log, and you have a list of = everything you need to destroy.<o:p class=3D""></o:p></div></div><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div></div><div class=3D""><div style=3D"margin: = 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">I = think at some point before the installation begins, you can also find a = menu entry that displays the whole BOM plan so you don't even have to do = the installation, but I can't verify that because I can't find an = installer old enough that it uses the old Apple methods anymore.<o:p = class=3D""></o:p></div></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D""><o:p class=3D""> </o:p></div><blockquote = style=3D"margin-top: 5pt; margin-bottom: 5pt;" class=3D"" = type=3D"cite"><div class=3D""><div style=3D"margin: 0in; font-size: = 11pt; font-family: Calibri, sans-serif;" class=3D"">On Sep 5, 2022, at = 6:22 PM, Dinse, Gregg (NIH/NIEHS) [C] <<a = href=3D"mailto:[email protected]" style=3D"color: blue; = text-decoration: underline;" class=3D"">[email protected]</a>> = wrote:<o:p class=3D""></o:p></div></div><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D"">Hi,<o:p class=3D""></o:p></div></div><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">Thanks = for getting back to me. I appreciate the help!<o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">Yes, I = have an old pay-once, use-forever version of Parallels. In fact, I = did not even know they had gone to a subscription model until I tried to = get the license from the old Mac Pro to work on the slightly newer Mac = Pro. By the way, I recently bought a Mac Studio, but I thought = I=E2=80=99d run the Parallels and Windows stuff on the Mac Pro, both so = they don=E2=80=99t mess up the Mac Studio and because I thought the old = version of Parallels had a better chance of running on a 2013 mac than = on a 2022 mac.<o:p class=3D""></o:p></div></div><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D""> <o:p class=3D""></o:p></div></div><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D"">On the older Mac Pro, where Parallels = is running nicely, the URL that I found for licensing stuff is:<o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><a = href=3D"https://gcc02.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F%2= Fwww.parallels.com%2Fsupport%2Fpdfm11-en_US&data=3D05%7C01%7Cdinse%40n= iehs.nih.gov%7C187b9b158b9d4ecc580608da8fb83392%7C14b77578977342d58507251c= a2dc2b06%7C0%7C0%7C637980318883412519%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4w= LjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&= ;sdata=3DXATcGNtZpDMw%2Fc3UdAsqyezM%2FgoWSE9GLj74eXwfohw%3D&reserved=3D= 0" style=3D"color: blue; text-decoration: underline;" = class=3D"">http://www.parallels.com/support/pdfm11-en_US</a><o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">On the = newer Mac Pro, when I right click on the phrase =E2=80=9Cthis link=E2=80=9D= in the error message, the URL is:<o:p class=3D""></o:p></div></div><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><a = href=3D"https://gcc02.safelinks.protection.outlook.com/?url=3Dhttp%3A%2F%2= Fwww.parallels.com%2Faccount-en_US&data=3D05%7C01%7Cdinse%40niehs.nih.= gov%7C187b9b158b9d4ecc580608da8fb83392%7C14b77578977342d58507251ca2dc2b06%= 7C0%7C0%7C637980318883412519%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiL= CJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=3D= yQ%2F4%2BXWPDBWsMUGuH65XQb9p4g0bKSIqe6v5Qn3RKmo%3D&reserved=3D0" = style=3D"color: blue; text-decoration: underline;" = class=3D"">http://www.parallels.com/account-en_US</a><o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">The first = one takes me to the general support web page that allows me to search = the knowledge base. The second one takes me to the login page, = which allows me to login but does not allow me to activate the = license.<o:p class=3D""></o:p></div></div><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D""> <o:p class=3D""></o:p></div></div><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D"">Maybe I will try your suggestion to run = Migration Assistant and only copy the Applications. I=E2=80=99m = glad to hear that this should not overwrite any new versions of Apps = with older versions. I guess that=E2=80=99s why you said to remove = every file installed by Parallels before running Migration = Assistant. How do I do that? I can delete the main Parallels = app, but how do I know what other files it might have installed (and = where to find them)?<o:p class=3D""></o:p></div></div><div class=3D""><div= style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D""> <o:p class=3D""></o:p></div></div><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D"">Thanks,<o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">Gregg<o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div><div style=3D"border-style: solid none = none; border-top-width: 1pt; border-top-color: rgb(181, 196, 223); = padding: 3pt 0in 0in;" class=3D""><div class=3D""><div style=3D"margin: = 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><b = class=3D""><span style=3D"font-size: 12pt;" class=3D"">From:<span = class=3D"apple-converted-space"> </span></span></b><span = style=3D"font-size: 12pt;" class=3D"">Macs R We <<a = href=3D"mailto:[email protected]" style=3D"color: blue; = text-decoration: underline;" class=3D"">[email protected]</a>><br = class=3D""><b class=3D"">Date:<span = class=3D"apple-converted-space"> </span></b>Monday, September 5, = 2022 at 6:55 PM<br class=3D""><b class=3D"">To:<span = class=3D"apple-converted-space"> </span></b>"Dinse, Gregg = (NIH/NIEHS) [C]" <<a href=3D"mailto:[email protected]" = style=3D"color: blue; text-decoration: underline;" = class=3D"">[email protected]</a>>, OSX Talk <<a = href=3D"mailto:[email protected]" style=3D"color: blue; = text-decoration: underline;" = class=3D"">[email protected]</a>><br class=3D""><b = class=3D"">Subject:<span = class=3D"apple-converted-space"> </span></b>Re: Parallels = activation problems</span><o:p class=3D""></o:p></div></div></div><div = class=3D""><div class=3D""><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D"">So to be clear (because I'm not entirely sure), = this is one of the old versions where you buy it once and use it = forever, not subscribe every year... right?<o:p = class=3D""></o:p></div></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D""> <o:p class=3D""></o:p></div></div></div><div= class=3D""><div class=3D""><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D"">I'll wager that your = problem is that the version is so old (the current version is 18) that = the server Parallels once had set up for handling registration duties = has been retired from service, therefore your attempts will never work. = I ran into a bunch of these this week upgrading my MBP from High Sierra = to Monterey in one swoop. Note that the KB page you cite is from 2020, = and a lot can happen in two years.<o:p = class=3D""></o:p></div></div></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D""> <o:p class=3D""></o:p></div></div></div><div= class=3D""><div class=3D""><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D"">It would be interesting = (if possible) to right click the phrase "this link" and see if the URL = matches the domain name of the server in use today; then see if the old = domain name still goes anywhere at all, which I suspect is causing the = error. It's possible that by editing /etc/hosts to redirect the old name = to the current server, stuff might actually start working, but it's a = long shot.<o:p class=3D""></o:p></div></div></div><div class=3D""><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D"">Here's what I would recommend to solve your = problem cleanly: run Migration Assistant on your Mojave machine and use = the High Sierra machine as the copysource. Copy ONLY the Applications, = no user files, no "other system files." <o:p = class=3D""></o:p></div></div></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D""> <o:p class=3D""></o:p></div></div></div><div= class=3D""><div class=3D""><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D"">Migration Assistant = usually does a bang-up job copying all the data/preference/App Support = files needed by all the applications it's copying, so that they run = right out of the box on the new machine, and it won't copy the old = version of anything that's already newer on the new machine. <o:p = class=3D""></o:p></div></div></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D""> <o:p class=3D""></o:p></div></div></div><div= class=3D""><div class=3D""><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D"">I should add, make sure = you scrub every possible vestige you can locate of the non-working = Parallels off the Mojave machine before you start that process.<o:p = class=3D""></o:p></div></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div><blockquote style=3D"margin-top: 5pt; = margin-bottom: 5pt;" class=3D"" type=3D"cite"><div class=3D""><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D"">On Sep 5, 2022, at 12:30 PM, Dinse, = Gregg (NIH/NIEHS) [C] <<a href=3D"mailto:[email protected]" = style=3D"color: blue; text-decoration: underline;" = class=3D"">[email protected]</a>> wrote:<o:p = class=3D""></o:p></div></div></div><div class=3D""><div style=3D"margin: = 0in; font-size: 11pt; font-family: Calibri, sans-serif;" = class=3D""> <o:p class=3D""></o:p></div></div><div class=3D""><div = class=3D""><div class=3D""><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D"">Hi,<o:p = class=3D""></o:p></div></div></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D""> <o:p class=3D""></o:p></div></div></div><div= class=3D""><div class=3D""><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D"">I have a license for = Parallels Desktop 11.2.3, which is working fine on my 2012 Mac Pro = "tower" (running High Sierra). I would like to retire that = computer and transfer the license to my 2013 Mac Pro "cylinder" (running = Mojave). I do not use Parallels very often, but once in a while I = use it to run Windows 10 for something.<o:p = class=3D""></o:p></div></div></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D""> <o:p class=3D""></o:p></div></div></div><div= class=3D""><div class=3D""><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D"">I was able to install = Parallels Desktop 11.2.3 on the newer Mac Pro. However, when I try = to start up Parallels, it asks me to sign in. I had forgotten, but = I have an online account with Parallels. I am able to login online = from Safari, but when trying to sign in through the Parallels app, I = always get a message that says "Check your internet connection" and I = cannot get past that point. My internet connection is fine. = In fact, the only option offered to me is to click on a link that takes = me to the Parallels web site. Clicking on the link takes me to = their web site, but I cannot find anything there which allows me to sign = into the app.<o:p class=3D""></o:p></div></div></div><div class=3D""><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D"">I googled the "Check your internet connection" = message and found others with the same problem. In some cases, = they were able to follow some Knowledge Base instructions and get things = to work. I followed those steps, but it did not work for me. = I disabled the Firewall and rebooted. All proxies are off. = There were no Parallels files in /etc/hosts. I got the = correct result when I scanned port 443. Does anyone know how to = get past the "Check your internet connection" message?<o:p = class=3D""></o:p></div></div></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D""> <o:p class=3D""></o:p></div></div></div><div= class=3D""><div class=3D""><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D"">Also, perhaps even more = annoying, is that the Parallels web site does not seem to offer any = support via telephone or email unless you bought the license = recently. The only options they list for me are Facebook, Twitter, = and their Forum. I may be in a small minority, but I do not use = Facebook or Twitter, nor do I want to start. I tried their Forum, = which is where I found some others with similar problems, but when I try = to reply to any of those threads, or start a new thread, I get a big = panel across my screen that says I have been blocked! I do not = understand why that happens or how else to contact them.<o:p = class=3D""></o:p></div></div></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D""> <o:p class=3D""></o:p></div></div></div><div= class=3D""><div class=3D""><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D"">Does anyone have any = suggestions for me to try? I suppose one option is to ditch = Parallels and use something else. I=E2=80=99d rather stick with = what I am familiar with, but if other software is the only choice, what = do you recommend? I have heard of VirtualBox and VMware, but I do = not know anything about them. Is one better than the other? = I think VirtualBox is free, which sounds nice. Or is there = other software that you can recommend for occasionally running Windows = 10?<o:p class=3D""></o:p></div></div></div><div class=3D""><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D"">Thank you very much for any assistance that you = can provide.<o:p class=3D""></o:p></div></div></div><div class=3D""><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D"">Gregg<o:p class=3D""></o:p></div></div></div><div = class=3D""><div class=3D""><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D"">P.S. I just found something online that made it = sound like my problem (or part of my problem) might be that the = non-subscription version can only be installed on one computer at a = time. This makes sense, though I am worried about deactivating it = on the old Mac Pro until I know it will activate successfully on the new = Mac Pro. It=E2=80=99s too bad that when I try to activate it on = the new Mac Pro, I do not get a more informative message, such as = =E2=80=9CThis license is already activated on a different computer. = Please deactivate your license on that computer before trying to = activate it on this computer.=E2=80=9D With the problems and = messages that I have seen, I am really worried that if I deactivate it = on the old Mac Pro, I won=E2=80=99t be able to activate it on new Mac = Pro, and then I also won=E2=80=99t be able to re-activate it on the old = Mac Pro! If I could actually talk to someone at Parallels, this = could be resolved much more = easily.</div></div></div></div></blockquote></div></div></div></div></bloc= kquote></div></div></div></div></blockquote></div></div></div></blockquote= ></div><br class=3D""></body></html>= --Apple-Mail=_8F06433E-5758-487A-B9BF-68A0A73E6816-- --===============7983940903525532779== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline _______________________________________________ MacOSX-talk mailing list [email protected] https://www.omnigroup.com/mailman/listinfo/macosx-talk --===============7983940903525532779==--