Fwd: Parallels activation problems
Macs R We <[email protected]> Mon, 5 Sep 2022 20:30:47 -0700
| Newsgroups | gmane.comp.macosx.general |
|---|---|
| Message-ID | <[email protected]> |
--===============0871311830197010287== Content-Type: multipart/alternative; boundary="Apple-Mail=_E1300CC3-CB00-4BB2-9990-CD98D470FFBA" --Apple-Mail=_E1300CC3-CB00-4BB2-9990-CD98D470FFBA Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 I should add =E2=80=94 the "inability" to contact the server may also be = related to the POODLE (SSLv3) flagday. Companies are beginning to = discontinue the "legacy compatibility mode" services they used to offer = to old, insecure software, and Parallels v11 license management may use = only SSLv3. > Begin forwarded message: >=20 > From: Macs R We <[email protected]> > Subject: Re: Parallels activation problems > Date: September 5, 2022 at 7:47:07 PM MST > To: "Dinse, Gregg (NIH/NIEHS) [C]" <[email protected]>, OSX Talk = <[email protected]> >=20 > I'd look in the usual places: >=20 > ~/Library/Application Support > /Libraries/Application Support > ~/Library/Preferences > ~/Library/Parallels or something with Parallels in it > Then do a Finder window search on ~Library for name:Parallels to catch = any other area. >=20 > Or if you want to be thorough, bring up your old Parallels installer = again. (This trick works only with packages that use the Apple = Installer, not those that have "drag this app from the DMG to the = Applications Folder" installation, but Parallels v 11 is probably that = old.) >=20 > When the Installer comes up, within the first couple screens, well = before you hit the "Install" button, you can find a menu entry under = Window that shows you the installation log. Set it to show absolutely = all activity, then re-perform the installation. Print the log, and you = have a list of everything you need to destroy. >=20 > I think at some point before the installation begins, you can also = find a menu entry that displays the whole BOM plan so you don't even = have to do the installation, but I can't verify that because I can't = find an installer old enough that it uses the old Apple methods anymore. >=20 >=20 >> On Sep 5, 2022, at 6:22 PM, Dinse, Gregg (NIH/NIEHS) [C] = <[email protected] <mailto:[email protected]>> wrote: >>=20 >> Hi, >> =20 >> Thanks for getting back to me. I appreciate the help! >> =20 >> Yes, I have an old pay-once, use-forever version of Parallels. In = fact, I did not even know they had gone to a subscription model until I = tried to get the license from the old Mac Pro to work on the slightly = newer Mac Pro. By the way, I recently bought a Mac Studio, but I = thought I=E2=80=99d run the Parallels and Windows stuff on the Mac Pro, = both so they don=E2=80=99t mess up the Mac Studio and because I thought = the old version of Parallels had a better chance of running on a 2013 = mac than on a 2022 mac. >> =20 >> On the older Mac Pro, where Parallels is running nicely, the URL that = I found for licensing stuff is: >> =20 >> http://www.parallels.com/support/pdfm11-en_US = <http://www.parallels.com/support/pdfm11-en_US> >> =20 >> On the newer Mac Pro, when I right click on the phrase =E2=80=9Cthis = link=E2=80=9D in the error message, the URL is: >> =20 >> http://www.parallels.com/account-en_US = <http://www.parallels.com/account-en_US> >> =20 >> The first one takes me to the general support web page that allows me = to search the knowledge base. The second one takes me to the login = page, which allows me to login but does not allow me to activate the = license. >> =20 >> Maybe I will try your suggestion to run Migration Assistant and only = copy the Applications. I=E2=80=99m glad to hear that this should not = overwrite any new versions of Apps with older versions. I guess = that=E2=80=99s why you said to remove every file installed by Parallels = before running Migration Assistant. How do I do that? I can delete the = main Parallels app, but how do I know what other files it might have = installed (and where to find them)? >> =20 >> Thanks, >> =20 >> Gregg >> =20 >> From: Macs R We <[email protected] <mailto:[email protected]>> >> Date: Monday, September 5, 2022 at 6:55 PM >> To: "Dinse, Gregg (NIH/NIEHS) [C]" <[email protected] = <mailto:[email protected]>>, OSX Talk <[email protected] = <mailto:[email protected]>> >> Subject: Re: Parallels activation problems >> =20 >> So to be clear (because I'm not entirely sure), this is one of the = old versions where you buy it once and use it forever, not subscribe = every year... right? >> =20 >> I'll wager that your problem is that the version is so old (the = current version is 18) that the server Parallels once had set up for = handling registration duties has been retired from service, therefore = your attempts will never work. I ran into a bunch of these this week = upgrading my MBP from High Sierra to Monterey in one swoop. Note that = the KB page you cite is from 2020, and a lot can happen in two years. >> =20 >> It would be interesting (if possible) to right click the phrase "this = link" and see if the URL matches the domain name of the server in use = today; then see if the old domain name still goes anywhere at all, which = I suspect is causing the error. It's possible that by editing /etc/hosts = to redirect the old name to the current server, stuff might actually = start working, but it's a long shot. >> =20 >> Here's what I would recommend to solve your problem cleanly: run = Migration Assistant on your Mojave machine and use the High Sierra = machine as the copysource. Copy ONLY the Applications, no user files, no = "other system files."=20 >> =20 >> Migration Assistant usually does a bang-up job copying all the = data/preference/App Support files needed by all the applications it's = copying, so that they run right out of the box on the new machine, and = it won't copy the old version of anything that's already newer on the = new machine.=20 >> =20 >> I should add, make sure you scrub every possible vestige you can = locate of the non-working Parallels off the Mojave machine before you = start that process. >> =20 >>> On Sep 5, 2022, at 12:30 PM, Dinse, Gregg (NIH/NIEHS) [C] = <[email protected] <mailto:[email protected]>> wrote: >>> =20 >>> Hi, >>> =20 >>> I have a license for Parallels Desktop 11.2.3, which is working fine = on my 2012 Mac Pro "tower" (running High Sierra). I would like to = retire that computer and transfer the license to my 2013 Mac Pro = "cylinder" (running Mojave). I do not use Parallels very often, but = once in a while I use it to run Windows 10 for something. >>> =20 >>> I was able to install Parallels Desktop 11.2.3 on the newer Mac Pro. = However, when I try to start up Parallels, it asks me to sign in. I = had forgotten, but I have an online account with Parallels. I am able = to login online from Safari, but when trying to sign in through the = Parallels app, I always get a message that says "Check your internet = connection" and I cannot get past that point. My internet connection is = fine. In fact, the only option offered to me is to click on a link that = takes me to the Parallels web site. Clicking on the link takes me to = their web site, but I cannot find anything there which allows me to sign = into the app. >>> =20 >>> I googled the "Check your internet connection" message and found = others with the same problem. In some cases, they were able to follow = some Knowledge Base instructions and get things to work. I followed = those steps, but it did not work for me. I disabled the Firewall and = rebooted. All proxies are off. There were no Parallels files in = /etc/hosts. I got the correct result when I scanned port 443. Does = anyone know how to get past the "Check your internet connection" = message? >>> =20 >>> Also, perhaps even more annoying, is that the Parallels web site = does not seem to offer any support via telephone or email unless you = bought the license recently. The only options they list for me are = Facebook, Twitter, and their Forum. I may be in a small minority, but I = do not use Facebook or Twitter, nor do I want to start. I tried their = Forum, which is where I found some others with similar problems, but = when I try to reply to any of those threads, or start a new thread, I = get a big panel across my screen that says I have been blocked! I do = not understand why that happens or how else to contact them. >>> =20 >>> Does anyone have any suggestions for me to try? I suppose one = option is to ditch Parallels and use something else. I=E2=80=99d rather = stick with what I am familiar with, but if other software is the only = choice, what do you recommend? I have heard of VirtualBox and VMware, = but I do not know anything about them. Is one better than the other? I = think VirtualBox is free, which sounds nice. Or is there other software = that you can recommend for occasionally running Windows 10? >>> =20 >>> Thank you very much for any assistance that you can provide. >>> =20 >>> Gregg >>> =20 >>> P.S. I just found something online that made it sound like my = problem (or part of my problem) might be that the non-subscription = version can only be installed on one computer at a time. This makes = sense, though I am worried about deactivating it on the old Mac Pro = until I know it will activate successfully on the new Mac Pro. It=E2=80=99= s too bad that when I try to activate it on the new Mac Pro, I do not = get a more informative message, such as =E2=80=9CThis license is already = activated on a different computer. Please deactivate your license on = that computer before trying to activate it on this computer.=E2=80=9D = With the problems and messages that I have seen, I am really worried = that if I deactivate it on the old Mac Pro, I won=E2=80=99t be able to = activate it on new Mac Pro, and then I also won=E2=80=99t be able to = re-activate it on the old Mac Pro! If I could actually talk to someone = at Parallels, this could be resolved much more easily. >=20 > _______________________________________________ > MacOSX-talk mailing list > [email protected] > https://www.omnigroup.com/mailman/listinfo/macosx-talk --Apple-Mail=_E1300CC3-CB00-4BB2-9990-CD98D470FFBA Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 <html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; = charset=3Dutf-8"></head><body style=3D"word-wrap: break-word; = -webkit-nbsp-mode: space; line-break: after-white-space;" class=3D"">I = should add =E2=80=94 the "inability" to contact the server may also be = related to the POODLE (SSLv3) flagday. Companies are beginning to = discontinue the "legacy compatibility mode" services they used to offer = to old, insecure software, and Parallels v11 license management may use = only SSLv3.<br class=3D""><div><br class=3D""><blockquote type=3D"cite" = class=3D""><div class=3D"">Begin forwarded message:</div><br = class=3D"Apple-interchange-newline"><div style=3D"margin-top: 0px; = margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span= style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">From: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">Macs R We <<a = href=3D"mailto:[email protected]" = class=3D"">[email protected]</a>><br class=3D""></span></div><div = style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; = margin-left: 0px;" class=3D""><span style=3D"font-family: = -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; = color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Subject: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D""><b class=3D"">Re: Parallels = activation problems</b><br class=3D""></span></div><div = style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; = margin-left: 0px;" class=3D""><span style=3D"font-family: = -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; = color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">Date: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">September 5, 2022 at 7:47:07 PM = MST<br class=3D""></span></div><div style=3D"margin-top: 0px; = margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=3D""><span= style=3D"font-family: -webkit-system-font, Helvetica Neue, Helvetica, = sans-serif; color:rgba(0, 0, 0, 1.0);" class=3D""><b class=3D"">To: = </b></span><span style=3D"font-family: -webkit-system-font, Helvetica = Neue, Helvetica, sans-serif;" class=3D"">"Dinse, Gregg (NIH/NIEHS) [C]" = <<a href=3D"mailto:[email protected]" = class=3D"">[email protected]</a>>, OSX Talk <<a = href=3D"mailto:[email protected]" = class=3D"">[email protected]</a>><br = class=3D""></span></div><br class=3D""><div class=3D""><meta = http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8" = class=3D""><div style=3D"word-wrap: break-word; -webkit-nbsp-mode: = space; line-break: after-white-space;" class=3D"">I'd look in the usual = places:<div class=3D""><br class=3D""></div><div = class=3D"">~/Library/Application Support</div><div = class=3D"">/Libraries/Application Support</div><div = class=3D"">~/Library/Preferences</div><div class=3D"">~/Library/Parallels = or something with Parallels in it</div><div class=3D"">Then do a Finder = window search on ~Library for name:Parallels to catch any other = area.</div><div class=3D""><br class=3D""></div><div class=3D"">Or if = you want to be thorough, bring up your old Parallels installer again. = (This trick works only with packages that use the Apple Installer, not = those that have "drag this app from the DMG to the Applications Folder" = installation, but Parallels v 11 is probably that old.)</div><div = class=3D""><br class=3D""></div><div class=3D"">When the Installer comes = up, within the first couple screens, well before you hit the "Install" = button, you can find a menu entry under Window that shows you the = installation log. Set it to show absolutely all activity, then = re-perform the installation. Print the log, and you have a list of = everything you need to destroy.</div><div class=3D""><br = class=3D""></div><div class=3D"">I think at some point before the = installation begins, you can also find a menu entry that displays the = whole BOM plan so you don't even have to do the installation, but I = can't verify that because I can't find an installer old enough that it = uses the old Apple methods anymore.</div><div class=3D""><br = class=3D""></div><div class=3D""><div class=3D""><br = class=3D""><blockquote type=3D"cite" class=3D""><div class=3D"">On Sep = 5, 2022, at 6:22 PM, Dinse, Gregg (NIH/NIEHS) [C] <<a = href=3D"mailto:[email protected]" class=3D"">[email protected]</a>>= wrote:</div><br class=3D"Apple-interchange-newline"><div class=3D""><meta= charset=3D"UTF-8" class=3D""><div class=3D"WordSection1" style=3D"page: = WordSection1; caret-color: rgb(0, 0, 0); font-family: Helvetica; = font-size: 14px; font-style: normal; font-variant-caps: normal; = font-weight: 400; letter-spacing: normal; text-align: start; = text-indent: 0px; text-transform: none; white-space: normal; = word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: = none;"><div style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D"">Hi,<o:p class=3D""></o:p></div><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D""><o:p class=3D""> </o:p></div><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D"">Thanks for getting back to me. I = appreciate the help!<o:p class=3D""></o:p></div><div style=3D"margin: = 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D"">Yes, I have an old = pay-once, use-forever version of Parallels. In fact, I did not = even know they had gone to a subscription model until I tried to get the = license from the old Mac Pro to work on the slightly newer Mac = Pro. By the way, I recently bought a Mac Studio, but I thought = I=E2=80=99d run the Parallels and Windows stuff on the Mac Pro, both so = they don=E2=80=99t mess up the Mac Studio and because I thought the old = version of Parallels had a better chance of running on a 2013 mac than = on a 2022 mac.<o:p class=3D""></o:p></div><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D"">On the older Mac Pro, = where Parallels is running nicely, the URL that I found for licensing = stuff is:<o:p class=3D""></o:p></div><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D""><a = href=3D"http://www.parallels.com/support/pdfm11-en_US" style=3D"color: = blue; text-decoration: underline;" = class=3D"">http://www.parallels.com/support/pdfm11-en_US</a><o:p = class=3D""></o:p></div><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D"">On the newer Mac Pro, when = I right click on the phrase =E2=80=9Cthis link=E2=80=9D in the error = message, the URL is:<o:p class=3D""></o:p></div><div style=3D"margin: = 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D""><a = href=3D"http://www.parallels.com/account-en_US" style=3D"color: blue; = text-decoration: underline;" = class=3D"">http://www.parallels.com/account-en_US</a><o:p = class=3D""></o:p></div><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D"">The first one takes me to = the general support web page that allows me to search the knowledge = base. The second one takes me to the login page, which allows me = to login but does not allow me to activate the license.<o:p = class=3D""></o:p></div><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D"">Maybe I will try your = suggestion to run Migration Assistant and only copy the = Applications. I=E2=80=99m glad to hear that this should not = overwrite any new versions of Apps with older versions. I guess = that=E2=80=99s why you said to remove every file installed by Parallels = before running Migration Assistant. How do I do that? I can = delete the main Parallels app, but how do I know what other files it = might have installed (and where to find them)?<o:p = class=3D""></o:p></div><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D"">Thanks,<o:p = class=3D""></o:p></div><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D"">Gregg<o:p = class=3D""></o:p></div><div style=3D"margin: 0in; font-size: 11pt; = font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div><div style=3D"border-style: solid none = none; border-top-width: 1pt; border-top-color: rgb(181, 196, 223); = padding: 3pt 0in 0in;" class=3D""><div style=3D"margin: 0in; font-size: = 11pt; font-family: Calibri, sans-serif;" class=3D""><b class=3D""><span = style=3D"font-size: 12pt;" class=3D"">From:<span = class=3D"Apple-converted-space"> </span></span></b><span = style=3D"font-size: 12pt;" class=3D"">Macs R We <<a = href=3D"mailto:[email protected]" = class=3D"">[email protected]</a>><br class=3D""><b = class=3D"">Date:<span = class=3D"Apple-converted-space"> </span></b>Monday, September 5, = 2022 at 6:55 PM<br class=3D""><b class=3D"">To:<span = class=3D"Apple-converted-space"> </span></b>"Dinse, Gregg = (NIH/NIEHS) [C]" <<a href=3D"mailto:[email protected]" = class=3D"">[email protected]</a>>, OSX Talk <<a = href=3D"mailto:[email protected]" = class=3D"">[email protected]</a>><br class=3D""><b = class=3D"">Subject:<span = class=3D"Apple-converted-space"> </span></b>Re: Parallels = activation problems<o:p class=3D""></o:p></span></div></div><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div></div><div class=3D""><div style=3D"margin: = 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">So = to be clear (because I'm not entirely sure), this is one of the old = versions where you buy it once and use it forever, not subscribe every = year... right?<o:p class=3D""></o:p></div><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D""><o:p class=3D""> </o:p></div></div><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D"">I'll wager that your problem is that = the version is so old (the current version is 18) that the server = Parallels once had set up for handling registration duties has been = retired from service, therefore your attempts will never work. I ran = into a bunch of these this week upgrading my MBP from High Sierra to = Monterey in one swoop. Note that the KB page you cite is from 2020, and = a lot can happen in two years.<o:p class=3D""></o:p></div></div><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div></div><div class=3D""><div style=3D"margin: = 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">It = would be interesting (if possible) to right click the phrase "this link" = and see if the URL matches the domain name of the server in use today; = then see if the old domain name still goes anywhere at all, which I = suspect is causing the error. It's possible that by editing /etc/hosts = to redirect the old name to the current server, stuff might actually = start working, but it's a long shot.<o:p class=3D""></o:p></div></div><div= class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div></div><div class=3D""><div style=3D"margin: = 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">Here's= what I would recommend to solve your problem cleanly: run Migration = Assistant on your Mojave machine and use the High Sierra machine as the = copysource. Copy ONLY the Applications, no user files, no "other system = files." <o:p class=3D""></o:p></div></div><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D""><o:p class=3D""> </o:p></div></div><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D"">Migration Assistant usually does a = bang-up job copying all the data/preference/App Support files needed by = all the applications it's copying, so that they run right out of the box = on the new machine, and it won't copy the old version of anything that's = already newer on the new machine. <o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div></div><div class=3D""><div style=3D"margin: = 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">I = should add, make sure you scrub every possible vestige you can locate of = the non-working Parallels off the Mojave machine before you start that = process.<o:p class=3D""></o:p></div><div class=3D""><div style=3D"margin: = 0in; font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div><blockquote style=3D"margin-top: 5pt; = margin-bottom: 5pt;" class=3D"" type=3D"cite"><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D"">On Sep 5, 2022, at 12:30 PM, Dinse, Gregg = (NIH/NIEHS) [C] <<a href=3D"mailto:[email protected]" style=3D"color:= blue; text-decoration: underline;" class=3D"">[email protected]</a>>= wrote:<o:p class=3D""></o:p></div></div><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""><o:p = class=3D""> </o:p></div><div class=3D""><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D"">Hi,<o:p class=3D""></o:p></div></div><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">I have a = license for Parallels Desktop 11.2.3, which is working fine on my 2012 = Mac Pro "tower" (running High Sierra). I would like to retire that = computer and transfer the license to my 2013 Mac Pro "cylinder" (running = Mojave). I do not use Parallels very often, but once in a while I = use it to run Windows 10 for something.<o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">I was = able to install Parallels Desktop 11.2.3 on the newer Mac Pro. = However, when I try to start up Parallels, it asks me to sign in. = I had forgotten, but I have an online account with Parallels. I am = able to login online from Safari, but when trying to sign in through the = Parallels app, I always get a message that says "Check your internet = connection" and I cannot get past that point. My internet = connection is fine. In fact, the only option offered to me is to = click on a link that takes me to the Parallels web site. Clicking = on the link takes me to their web site, but I cannot find anything there = which allows me to sign into the app.<o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">I googled = the "Check your internet connection" message and found others with the = same problem. In some cases, they were able to follow some = Knowledge Base instructions and get things to work. I followed = those steps, but it did not work for me. I disabled the Firewall = and rebooted. All proxies are off. There were no Parallels = files in /etc/hosts. I got the correct result when I scanned port = 443. Does anyone know how to get past the "Check your internet = connection" message?<o:p class=3D""></o:p></div></div><div class=3D""><div= style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D""> <o:p class=3D""></o:p></div></div><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D"">Also, perhaps even more annoying, is = that the Parallels web site does not seem to offer any support via = telephone or email unless you bought the license recently. The = only options they list for me are Facebook, Twitter, and their = Forum. I may be in a small minority, but I do not use Facebook or = Twitter, nor do I want to start. I tried their Forum, which is = where I found some others with similar problems, but when I try to reply = to any of those threads, or start a new thread, I get a big panel across = my screen that says I have been blocked! I do not understand why = that happens or how else to contact them.<o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">Does = anyone have any suggestions for me to try? I suppose one option is = to ditch Parallels and use something else. I=E2=80=99d rather = stick with what I am familiar with, but if other software is the only = choice, what do you recommend? I have heard of VirtualBox and = VMware, but I do not know anything about them. Is one better than = the other? I think VirtualBox is free, which sounds nice. Or = is there other software that you can recommend for occasionally running = Windows 10?<o:p class=3D""></o:p></div></div><div class=3D""><div = style=3D"margin: 0in; font-size: 11pt; font-family: Calibri, = sans-serif;" class=3D""> <o:p class=3D""></o:p></div></div><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D"">Thank you very much for any assistance = that you can provide.<o:p class=3D""></o:p></div></div><div = class=3D""><div style=3D"margin: 0in; font-size: 11pt; font-family: = Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">Gregg<o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D""> <o:p = class=3D""></o:p></div></div><div class=3D""><div style=3D"margin: 0in; = font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">P.S. I = just found something online that made it sound like my problem (or part = of my problem) might be that the non-subscription version can only be = installed on one computer at a time. This makes sense, though I am = worried about deactivating it on the old Mac Pro until I know it will = activate successfully on the new Mac Pro. It=E2=80=99s too bad = that when I try to activate it on the new Mac Pro, I do not get a more = informative message, such as =E2=80=9CThis license is already activated = on a different computer. Please deactivate your license on that computer = before trying to activate it on this computer.=E2=80=9D With the = problems and messages that I have seen, I am really worried that if I = deactivate it on the old Mac Pro, I won=E2=80=99t be able to activate it = on new Mac Pro, and then I also won=E2=80=99t be able to re-activate it = on the old Mac Pro! If I could actually talk to someone at = Parallels, this could be resolved much more = easily.</div></div></div></blockquote></div></div></div></div></div></bloc= kquote></div><br = class=3D""></div></div>_______________________________________________<br = class=3D"">MacOSX-talk mailing list<br class=3D""><a = href=3D"mailto:[email protected]" = class=3D"">[email protected]</a><br = class=3D"">https://www.omnigroup.com/mailman/listinfo/macosx-talk<br = class=3D""></div></blockquote></div><br class=3D""></body></html>= --Apple-Mail=_E1300CC3-CB00-4BB2-9990-CD98D470FFBA-- --===============0871311830197010287== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline _______________________________________________ MacOSX-talk mailing list [email protected] https://www.omnigroup.com/mailman/listinfo/macosx-talk --===============0871311830197010287==--