unable to uninstall or install on windows 7 64bit

"Charlie Garrett-Jones" <[email protected]>
Newsgroups gmane.comp.misc.workrave.user
Organization Strategic Functions Ltd.
Message-ID <[email protected]>
hi there,

 

was really enjoying this software until a mishap today. accidentally
uninstalled this software.. received the message that I could not unless the
program was exited. it would appear to have uninstalled a bunch of stuff in
any case.

 

now I am unable to uninstall the software or re-install it. each attempt at
installing it tells me that "workrave is still running" and "failed to close
workrave. please close manually." but I see no sign of it in the windows
task manager processes.

 

attempting to run the app provides the crashlog below. the uninstaller
complains that unins000.dat cannot be found (and indeed is not where it is
looking for it).

 

how can I cause the installer to think that it can re-install? or, how can I
manually uninstall the app? any help most appreciated as this is an
important machine that I am running this on.

 

Crash log created on 26/07/2011 at 12:40:52.

 

version = 1.9.4

compile date = Mar 24 2011

compile time = 17:52:22

features = DISTRIBUTION EXERCISES GNET GNET2 

locale = English

 

 

code = c0000005

flags = 0

address = 53fcc9

params = 2

C:\Program Files (x86)\Workrave\lib\Workrave.exe caused an Access Violation
at location 0053fcc9 reading from location 00000000

 

Registers:

 

eax=00000000 ebx=02a58438 ecx=cc1d0000 edx=02a5842c esi=02a597d0
edi=02a58428

eip=0053fcc9 esp=0028fc20 ebp=0028fc28 iopl=0         nv up ei pl nz na pe
nc

cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b
efl=00010202

 

Stack trace:

 

PC        Frame     Ret

0053FCC9  0028FC28  00463198

00463198  0028FC78  0042E3A4

0042E3A4  0028FC98  0042E18E

0042E18E  0028FD38  0042E05B

0042E05B  0028FD78  004073EF

004073EF  0028FDE8  004060FB

004060FB  0028FE38  0042B222

0042B222  0028FE68  0042B2CB

0042B2CB  0028FE98  0058F72D

0058F72D  0028FEB8  00401402

00401402  0028FF88  767C339A

767C339A  0028FF94  771C9ED2

771C9ED2  0028FFD4  771C9EA5

771C9EA5  0028FFEC  00000000

C:\Program Files (x86)\Workrave\lib\Workrave.exe handle: 00400000 date:
2011-03-25 00:54:32

C:\Windows\SysWOW64\ntdll.dll handle: 77190000 date: 2010-11-20 12:24:35

C:\Windows\syswow64\kernel32.dll handle: 767B0000 date: 2011-05-14 06:22:22

C:\Windows\syswow64\KERNELBASE.dll handle: 768C0000 date: 2011-05-14
06:22:22

C:\Windows\syswow64\ADVAPI32.dll handle: 76710000 date: 2010-11-20 12:18:02

C:\Windows\syswow64\msvcrt.dll handle: 75EC0000 date: 2009-07-14 01:15:50

C:\Windows\SysWOW64\sechost.dll handle: 75F70000 date: 2009-07-14 01:16:13

C:\Windows\syswow64\RPCRT4.dll handle: 76CA0000 date: 2010-11-20 12:08:57

C:\Windows\syswow64\SspiCli.dll handle: 74CF0000 date: 2010-11-20 12:08:57

C:\Windows\syswow64\CRYPTBASE.dll handle: 74CE0000 date: 2009-07-14 01:15:07

C:\Windows\syswow64\GDI32.dll handle: 75D20000 date: 2010-11-20 12:08:51

C:\Windows\syswow64\USER32.dll handle: 76B10000 date: 2010-11-20 12:08:57

C:\Windows\syswow64\LPK.dll handle: 74D50000 date: 2009-07-14 01:11:23

C:\Windows\syswow64\USP10.dll handle: 75F90000 date: 2010-11-20 12:21:33

C:\Windows\syswow64\ole32.dll handle: 764F0000 date: 2010-11-20 12:20:49

C:\Windows\syswow64\SHELL32.DLL handle: 74ED0000 date: 2010-11-20 12:21:19

C:\Windows\syswow64\SHLWAPI.dll handle: 76C40000 date: 2010-11-20 12:21:19

C:\Windows\system32\WINMM.DLL handle: 72DB0000 date: 2010-11-20 12:21:36

C:\Windows\system32\WTSAPI32.dll handle: 72DA0000 date: 2010-11-20 12:21:39

C:\Program Files (x86)\Workrave\lib\libatk-1.0-0.dll handle: 62940000 date:
2008-09-23 17:09:50

C:\Program Files (x86)\Workrave\lib\libglib-2.0-0.dll handle: 685C0000 date:
2009-09-03 04:13:00

C:\Windows\syswow64\WS2_32.DLL handle: 764B0000 date: 2010-11-20 12:21:38

C:\Windows\syswow64\NSI.dll handle: 75DB0000 date: 2009-07-14 01:16:11

C:\Program Files (x86)\Workrave\lib\libgobject-2.0-0.dll handle: 63A40000
date: 2009-09-03 04:13:50

C:\Program Files (x86)\Workrave\lib\libcairo-2.dll handle: 68DC0000 date:
2010-02-20 20:12:22

C:\Program Files (x86)\Workrave\lib\libfontconfig-1.dll handle: 64F80000
date: 2009-11-20 02:20:46

C:\Program Files (x86)\Workrave\lib\libexpat-1.dll handle: 68F40000 date:
2009-02-01 05:42:36

C:\Program Files (x86)\Workrave\lib\freetype6.dll handle: 63CC0000 date:
2009-11-20 02:15:18

C:\Program Files (x86)\Workrave\lib\libpng14-14.dll handle: 61A00000 date:
2010-01-12 22:05:12

C:\Program Files (x86)\Workrave\lib\zlib1.dll handle: 10000000 date:
2004-10-05 08:08:00

C:\Windows\system32\MSIMG32.DLL handle: 73010000 date: 2009-07-14 01:15:44

C:\Windows\system32\dsound.dll handle: 66CA0000 date: 2009-07-14 01:15:13

C:\Windows\system32\POWRPROF.dll handle: 681E0000 date: 2009-07-14 01:16:12

C:\Windows\syswow64\SETUPAPI.dll handle: 76100000 date: 2010-11-20 12:21:14

C:\Windows\syswow64\CFGMGR32.dll handle: 76C10000 date: 2011-05-24 10:39:38

C:\Windows\syswow64\OLEAUT32.dll handle: 75B20000 date: 2011-02-25 05:34:36

C:\Windows\syswow64\DEVOBJ.dll handle: 74D60000 date: 2011-05-24 10:40:05

C:\Program Files (x86)\Workrave\lib\libgdk-win32-2.0-0.dll handle: 6C340000
date: 2010-02-08 04:31:38

C:\Program Files (x86)\Workrave\lib\libgdk_pixbuf-2.0-0.dll handle: 65340000
date: 2010-02-08 04:30:54

C:\Program Files (x86)\Workrave\lib\libgio-2.0-0.dll handle: 6D580000 date:
2009-09-03 04:14:22

C:\Program Files (x86)\Workrave\lib\libgmodule-2.0-0.dll handle: 6DD00000
date: 2009-09-03 04:13:22

C:\Program Files (x86)\Workrave\lib\libpango-1.0-0.dll handle: 65580000
date: 2009-07-31 19:57:46

C:\Program Files (x86)\Workrave\lib\libpangocairo-1.0-0.dll handle: 6D4C0000
date: 2009-07-31 19:57:48

C:\Program Files (x86)\Workrave\lib\libpangowin32-1.0-0.dll handle: 6B280000
date: 2009-07-31 19:57:48

C:\Windows\syswow64\IMM32.DLL handle: 766B0000 date: 2010-11-20 12:08:51

C:\Windows\syswow64\MSCTF.dll handle: 76030000 date: 2009-07-14 01:15:43

C:\Program Files (x86)\Workrave\lib\gnet-2.0.dll handle: 6BF80000 date:
2011-01-26 06:13:32

C:\Program Files (x86)\Workrave\lib\libgthread-2.0-0.dll handle: 65C40000
date: 2009-09-03 04:13:28

C:\Program Files (x86)\Workrave\lib\libgtk-win32-2.0-0.dll handle: 00950000
date: 2010-02-08 04:35:54

C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.8
2.7601.17514_none_ec83dffa859149af\COMCTL32.DLL handle: 72CE0000 date:
2010-11-20 12:18:23

C:\Windows\syswow64\COMDLG32.DLL handle: 762F0000 date: 2010-11-20 12:18:23

C:\Windows\system32\WINSPOOL.DRV handle: 72580000 date: 2010-11-20 12:16:50

C:\Program Files (x86)\Workrave\lib\intl.dll handle: 69000000 date:
2008-01-25 06:54:48

C:\Program Files (x86)\Workrave\lib\harpoon.dll handle: 00020000 date:
2010-04-24 01:38:28

C:\Windows\SysWOW64\guard32.dll handle: 007C0000 date: 2011-06-30 08:37:25

C:\Windows\system32\VERSION.dll handle: 749C0000 date: 2009-07-14 01:16:17

C:\Windows\system32\fltlib.dll handle: 749B0000 date: 2009-07-14 01:15:21

C:\Windows\system32\uxtheme.dll handle: 724F0000 date: 2009-07-14 01:11:24

C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17
514_none_72d18a4386696c80\gdiplus.dll handle: 03190000 date: 2010-11-20
11:55:08

C:\Windows\system32\dwmapi.dll handle: 71DB0000 date: 2009-07-14 01:15:13

C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0
.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll handle: 73100000 date:
2010-11-20 11:55:09

C:\Windows\syswow64\CLBCatQ.DLL handle: 75BF0000 date: 2009-07-14 01:15:03

C:\Windows\system32\propsys.dll handle: 03320000 date: 2010-11-20 12:20:57

C:\Windows\system32\ntmarta.dll handle: 730D0000 date: 2009-07-14 01:16:11

C:\Windows\syswow64\WLDAP32.dll handle: 762A0000 date: 2010-11-20 12:21:36

C:\Windows\system32\CRYPTSP.dll handle: 73630000 date: 2009-07-14 01:15:07

C:\Windows\system32\rsaenh.dll handle: 735F0000 date: 2009-07-14 01:17:54

C:\Windows\System32\MMDevApi.dll handle: 66C60000 date: 2010-11-20 12:19:39

C:\Windows\system32\AUDIOSES.DLL handle: 64B10000 date: 2010-11-20 12:18:05

C:\Windows\system32\profapi.dll handle: 73400000 date: 2009-07-14 01:16:12

C:\Windows\syswow64\psapi.dll handle: 77160000 date: 2009-07-14 01:16:12

 

Registry dump:

 

key = Software\Workrave

 

key = Software\Workrave\breaks

 

key = Software\Workrave\breaks\daily_limit

  value = max_preludes

  string data = 3

  value = enabled

  string data = 1

 

key = Software\Workrave\breaks\micro_pause

  value = max_preludes

  string data = 3

  value = enabled

  string data = 1

 

key = Software\Workrave\breaks\rest_break

  value = max_preludes

  string data = 3

  value = enabled

  string data = 1

 

key = Software\Workrave\gui

  value = trayicon_enabled

  string data = 1

  value = closewarn_enabled

  string data = 1

 

key = Software\Workrave\gui\breaks

  value = block_mode

  string data = 1

 

key = Software\Workrave\gui\breaks\daily_limit

  value = ignorable_break

  string data = 1

  value = exercises

  string data = 0

  value = auto_natural

  string data = 0

 

key = Software\Workrave\gui\breaks\micro_pause

  value = ignorable_break

  string data = 1

  value = exercises

  string data = 0

  value = auto_natural

  string data = 0

 

key = Software\Workrave\gui\breaks\rest_break

  value = ignorable_break

  string data = 1

  value = exercises

  string data = 3

  value = auto_natural

  string data = 0

 

key = Software\Workrave\sound

  value = volume

  string data = 100

  value = enabled

  string data = 1

  value = device

  string data = soundcard

 

key = Software\Workrave\sound\events

  value = break_prelude

  string data = 

  value = break_ignored

  string data = 

  value = rest_break_started

  string data = 

  value = rest_break_ended

  string data = 

  value = micro_break_started

  string data = 

  value = micro_break_ended

 string data = 

  value = daily_limit

  string data = 

  value = exercise_ended

  string data = 

  value = exercises_ended

  string data = 

  value = exercise_step

  string data = 

 

key = Software\Workrave\timers

 

key = Software\Workrave\timers\daily_limit

  value = limit

  string data = 14400

  value = auto_reset

  string data = 0

  value = reset_pred

  string data = day/4:00

  value = snooze

  string data = 1200

  value = monitor

  string data = 

  value = activity_sensitive

  string data = 1

 

key = Software\Workrave\timers\micro_pause

  value = limit

  string data = 180

  value = auto_reset

  string data = 30

  value = reset_pred

  string data = 

  value = snooze

  string data = 150

  value = monitor

  string data = 

  value = activity_sensitive

  string data = 1

 

key = Software\Workrave\timers\rest_break

  value = limit

  string data = 2700

  value = auto_reset

  string data = 600

  value = reset_pred

  string data = 

  value = snooze

  string data = 180

  value = monitor

  string data = 

  value = activity_sensitive

  string data = 1

------------------------------------------------------------------------------
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