RE: DLR but could not find message or was not interested Issue

"Wan Md Arif Noor Bin. Wan Nizam" <[email protected]> Tue, 12 May 2020 03:30:46 +0000
Newsgroups gmane.comp.mobile.kannel.user
Message-ID <SG2PR0601MB1935D4973DC841E1B7F8B57AD2BE0@SG2PR0601MB1935.apcprd06.prod.outlook.com> 
Hi,

Thanks for the reply, tried it and same issue. Just to note that the issue is pretty random but happening regularly.

Logs :

2020-05-12 11:16:34 [SMSC:6SeriesSHT] [from:62033] [to:601xxxxxxxx] [msg:154:RM0 <#> Kod WhatsApp Anda: 664-190..Anda boleh ketik pautan ini untuk mengesahkan nombor anda: v.whatsapp.com/..Jangan kongsikan kod ini.4sgLq1p5sV6] [FID:1A7A1C61]
2020-05-12 11:22:57 [SMSC:6SeriesSHT] [from:+601xxxxxxxx] [to:62033] [msg:122:id:0444210273 sub:000 dlvrd:000 submit date:2005121116 done date:2005121122 stat:DELIVRD err:000 text:RM0 <#> Kod WhatsApp] [FID:1A7A1C61]

2020-05-12 11:22:57 [85037] [7] ERROR: SMPP[6SeriesSHT]: got DLR but could not find message or was not interested in it id<444210273> dst<601xxxxxxxx>, type<1>

Best Regards.
Arif Noor

From: Gorki Alfaro <[email protected]>
Sent: Tuesday, May 12, 2020 11:19 AM
To: Wan Md Arif Noor Bin. Wan Nizam <[email protected]>
Cc: kannel [email protected] <[email protected]>
Subject: Re: DLR but could not find message or was not interested Issue

Hello
Try to changing your msg-id-type = 0x01
Regards
Gorki

On Mon, May 11, 2020 at 9:12 PM Wan Md Arif Noor Bin. Wan Nizam <[email protected]<mailto:[email protected]>> wrote:
Hello Guys,

I’ve been struggling to find what is the issue with the DLR which regularly getting error “DLR but could not find message or was not interested”. From the debug logs it looks just fine but from the access logs it becomes like those normal MO instead of DN.

38029:2020-05-12 05:07:42 [1640] [9] DEBUG: SMPP[6SeriesSHT]: Got PDU:
38030:2020-05-12 05:07:42 [1640] [9] DEBUG: SMPP PDU 0x7f087c014d70 dump:
38031:2020-05-12 05:07:42 [1640] [9] DEBUG:   type_name: deliver_sm
38032:2020-05-12 05:07:42 [1640] [9] DEBUG:   command_id: 5 = 0x00000005
38033:2020-05-12 05:07:42 [1640] [9] DEBUG:   command_status: 0 = 0x00000000
38034:2020-05-12 05:07:42 [1640] [9] DEBUG:   sequence_number: 253886944 = 0x0f2201e0
38035:2020-05-12 05:07:42 [1640] [9] DEBUG:   service_type: NULL
38036:2020-05-12 05:07:42 [1640] [9] DEBUG:   source_addr_ton: 1 = 0x00000001
38037:2020-05-12 05:07:42 [1640] [9] DEBUG:   source_addr_npi: 1 = 0x00000001
38038:2020-05-12 05:07:42 [1640] [9] DEBUG:   source_addr: "601xxxxxxxx"
38039:2020-05-12 05:07:42 [1640] [9] DEBUG:   dest_addr_ton: 0 = 0x00000000
38040:2020-05-12 05:07:42 [1640] [9] DEBUG:   dest_addr_npi: 1 = 0x00000001
38041:2020-05-12 05:07:42 [1640] [9] DEBUG:   destination_addr: "63660"
38042:2020-05-12 05:07:42 [1640] [9] DEBUG:   esm_class: 4 = 0x00000004
38043:2020-05-12 05:07:42 [1640] [9] DEBUG:   protocol_id: 0 = 0x00000000
38044:2020-05-12 05:07:42 [1640] [9] DEBUG:   priority_flag: 0 = 0x00000000
38045:2020-05-12 05:07:42 [1640] [9] DEBUG:   schedule_delivery_time: NULL
38046:2020-05-12 05:07:42 [1640] [9] DEBUG:   validity_period: NULL
38047:2020-05-12 05:07:42 [1640] [9] DEBUG:   registered_delivery: 0 = 0x00000000
38048:2020-05-12 05:07:42 [1640] [9] DEBUG:   replace_if_present_flag: 0 = 0x00000000
38049:2020-05-12 05:07:42 [1640] [9] DEBUG:   data_coding: 0 = 0x00000000
38050:2020-05-12 05:07:42 [1640] [9] DEBUG:   sm_default_msg_id: 0 = 0x00000000
38051:2020-05-12 05:07:42 [1640] [9] DEBUG:   sm_length: 122 = 0x0000007a
38052:2020-05-12 05:07:42 [1640] [9] DEBUG:   short_message:
38053:2020-05-12 05:07:42 [1640] [9] DEBUG:    Octet string at 0x7f087c014330:
38054:2020-05-12 05:07:42 [1640] [9] DEBUG:      len:  122
38055:2020-05-12 05:07:42 [1640] [9] DEBUG:      size: 123
38056:2020-05-12 05:07:42 [1640] [9] DEBUG:      immutable: 0
38057:2020-05-12 05:07:42 [1640] [9] DEBUG:      data: 69 64 3a 30 34 31 36 32 39 33 38 30 38 20 73 75   id:0416293808 su
38058:2020-05-12 05:07:42 [1640] [9] DEBUG:      data: 62 3a 30 30 30 20 64 6c 76 72 64 3a 30 30 30 20   b:000 dlvrd:000
38059:2020-05-12 05:07:42 [1640] [9] DEBUG:      data: 73 75 62 6d 69 74 20 64 61 74 65 3a 32 30 30 35   submit date:2005
38060:2020-05-12 05:07:42 [1640] [9] DEBUG:      data: 31 32 30 35 30 37 20 64 6f 6e 65 20 64 61 74 65   120507 done date
38061:2020-05-12 05:07:42 [1640] [9] DEBUG:      data: 3a 32 30 30 35 31 32 30 35 30 37 20 73 74 61 74   :2005120507 stat
38062:2020-05-12 05:07:42 [1640] [9] DEBUG:      data: 3a 55 4e 44 45 4c 49 56 20 65 72 72 3a 32 34 35   :UNDELIV err:245
38063:2020-05-12 05:07:42 [1640] [9] DEBUG:      data: 20 74 65 78 74 3a 52 4d 30 2e 30 30 20 3a 20 59    text:RM0.00 : Y
38064:2020-05-12 05:07:42 [1640] [9] DEBUG:      data: 6f 75 72 20 53 68 6f 70 65 65                     our Shopee
38065:2020-05-12 05:07:42 [1640] [9] DEBUG:    Octet string dump ends.
38066:2020-05-12 05:07:42 [1640] [9] DEBUG:   message_state: 5 = 0x00000005
38067:2020-05-12 05:07:42 [1640] [9] DEBUG:   receipted_message_id: "18D023B0"
38068:2020-05-12 05:07:42 [1640] [9] DEBUG: SMPP PDU dump ends.
38069:2020-05-12 05:07:42 [1640] [9] DEBUG: SMPP[6SeriesSHT] handle_pdu, got DLR
38070:2020-05-12 05:07:42 [1640] [9] DEBUG: DLR[mysql]: Looking for DLR smsc=6SeriesSHT, ts=18D023B0, dst=601xxxxxxxx, type=2
38071:2020-05-12 05:07:42 [1640] [9] DEBUG: sql: SELECT `mask`, `service`, `url`, `source`, `destination`, `boxcid` FROM `smpp_dlr` WHERE `smsc`=? AND `ts`=?  LIMIT 1
38072:2020-05-12 05:07:42 [1640] [9] DEBUG: column=mask buffer_type=3 max_length=0 length=10
38073:2020-05-12 05:07:42 [1640] [9] DEBUG: column=service buffer_type=253 max_length=0 length=40
38074:2020-05-12 05:07:42 [1640] [9] DEBUG: column=url buffer_type=253 max_length=0 length=255
38075:2020-05-12 05:07:42 [1640] [9] DEBUG: column=source buffer_type=253 max_length=0 length=40
38076:2020-05-12 05:07:42 [1640] [9] DEBUG: column=destination buffer_type=253 max_length=0 length=40
38077:2020-05-12 05:07:42 [1640] [9] DEBUG: column=boxcid buffer_type=253 max_length=0 length=40
38078:2020-05-12 05:07:42 [1640] [9] WARNING: DLR[mysql]: DLR from SMSC<6SeriesSHT> for DST<601xxxxxxxx > not found.
38079:2020-05-12 05:07:42 [1640] [9] ERROR: SMPP[6SeriesSHT]: got DLR but could not find message or was not interested in it id<18D023B0> dst<601xxxxxxxx >, type<2>

Access Logs

2020-05-12 05:07:42 [SMSC:6SeriesSHT] [from:+601xxxxxxxx] [to:63660] [msg:122:id:0416293808 sub:000 dlvrd:000 submit date:2005120507 done date:2005120507 stat:UNDELIV err:245 text:RM0.00 : Your Shopee] [FID:18D023B0]
2020-05-12 05:07:42 [SMSC:6SeriesSHT] [from:63660] [to: 601xxxxxxxx] [msg:149:RM0.00 : Your account (h***i) is now linked to another phone number. If this change was not done by you, please call 03 2777 9222 immediately.] [FID:18D023B0]

Which normally like

2020-05-12 11:05:39 [SMSC:6SeriesSHT] [from:68886] [to:601xxxxxxxx] [msg:92:RM0.00 GoPayz : Your OTP is. You requested to sign in on 12 May 2020 11:05:38.] [FID:19611B60]
2020-05-12 11:05:39 [SMSC:6SeriesSHT] [from:68886] [to:601xxxxxxxx] [msg:122:id:0425794400 sub:000 dlvrd:000 submit date:2005121105 done date:2005121105 stat:DELIVRD err:000 text:RM0.00 GoPayz : Your] [FID:19611B60]

Database

+--------+------------+----------+-------------+--------+----------+------------------------------------------------------------------------------------------------------------------------------------+------+--------+--------+
| id     | smsc       | ts       | destination | source | service  | url                                                                                                                                | mask | status | boxcid |
+--------+------------+----------+-------------+--------+----------+------------------------------------------------------------------------------------------------------------------------------------+------+--------+--------+
| 195987 | 6SeriesSHT | 18D023B0 | 601xxxxxxxx | 63660  | smsSMPP2 | http://10.90.xx.xxx/BULKDN/BulkDN.aspx?type='%d<http://10.90.xx.xxx/BULKDN/BulkDN.aspx?type='%25d>',74176412-e628-46f2-a49a-e6bde0aa8c14,gweub39909gdnk,601xxxxxxxx,63660,20205125742 |    3 |      0 |        |
+--------+------------+----------+-------------+--------+----------+------------------------------------------------------------------------------------------------------------------------------------+------+--------+--------+

Kindly advise

Kannel Version svn-r5299M

Best Regards.
Arif Noor
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