Re: Removing Firefox Version Number

Asa Dotzler <[email protected]>
Newsgroups gmane.comp.mozilla.ui
Message-ID <[email protected]>
Ron Hunter wrote:

> Thanks for the explanation. For those of us who try to do user support
> for Firefox, making sure we are 'on the same page' as the user, who may
> have downloaded a beta version, then stopped updating, it is very
> important to know just what version/build id the user is on in order to
> give good answers.

Ron, I've spoken at length with Firefox support people and they're 
completely OK asking users to go to About->Troubleshooting rather than 
About->Firefox to give them the data they need to troubleshoot with the 
user. It's a much better resource than the about dialog for support and 
it's being managed by the support team for just that purpose. If it's 
not sufficient, please work with the Mozilla support team to make it 
sufficient, but they tell me that About->Troubleshooting is much more 
useful than About->Firefox ever was.

- A
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