Re: some points from a predominantly business user

On 16.08.2011 20:10, Will Peavy wrote:

 --- Original Message ---

> On Aug 15, 8:16 pm, stine <[email protected]> wrote:
>> If a users calls their helpdesk (for a web-based application), the
>> first questions after verifying their identify are: OS version,
>> browser type, and browser version.  (more on this below)
> 
> That's the old way. The new way will be - helpdesk will ask what OS
> and browser you're using, and when were they last updated.
> 

Not really that *new*. I implemented the first help desk in our company
of 8000+ seats and that's what we asked first. ;-)

-- 
*Jay Garcia - Netscape Champion*
www.ufaq.org
Netscape - Firefox - SeaMonkey - Thunderbird