Re: Removing Firefox Version Number

jez schrieb:
> Making this harder surely leads to bug feedback which is more and more
> skewed towards geeks?

We are actually channeling too many people to Bugzilla whose issues are 
not things we really should have in Bugzilla. Normal users usually have 
support requests, and those should be on support sites. Bugzilla is for 
tracking work items, not support requests, and it requires some skill to 
report all necessary info in Bugzilla, which many ordinary users don't 
have. It also requires the commitment of waiting for and testing a fix, 
and reacting to further questions asked by developers, which too many 
"ordinary user" bug reporters don't have, from my experience.
We want their reports and want to help them, but not really in Bugzilla, 
SUMO is a better place there. If their issue is really a bug, then it 
can "graduate" from SUMO to Bugzilla under guidance from someone who can 
make the bug report a success - but most normal users don't want to 
bother with a bug tracker in my experience and should not need to.

Robert Kaiser


-- 
Note that any statements of mine - no matter how passionate - are never 
meant to be offensive but very often as food for thought or possible 
arguments that we as a community should think about. And most of the 
time, I even appreciate irony and fun! :)