OTRS 1.2 Beta 1 (South Beach) Released

The OTRS Team is pleased to announce the release of OTRS 1.2 Beta 1. 

This is the first "beta" version of the new OTRS 1.2.  

Major Changes:
==============
* new FAQ/Support/Knowlage database 
   (with agent, customer and public interface)
* new "single sign on" (pre-authentication) feature to auth modules
   (now we do have the following default mdoules: DB, LDAP and HTTPBasicAuth)
* new PostMaster(POP3).pl filter options like procmail
   (configurable over Kernel/Config.pm)
* new agent interface notifications modules layer/feature 
   (show agent notifications in agent interface, it's possible to write 
   your own modules e. g. for escalation infos like: Ticket 123 needs to be 
   answerd within the next 2 hours)
* new ticket permission modules layer/feature 
   (so you can write your own permission concept)
* new UTF-8 support 
   (for frontend and backend)
* new internationalization of agent notification messages
   (configurable over admin interface)
* new SAPDB support (experimental)
* new Oracle support (experimental)
* new translations 
  (new we have Brazilian Portuguese, Bulgarian, Czech, Dutch, English, 
   Finnish, French, German, Italian, Polish, Portuguese, Russian and Spanish)
* improved screen handling 
  (back, next window, last window, ...) 
* improved html themes
* improved ticket permission options 
   (ro, rw, move, create, ...)
* improved ticket free text feature
   (in ticket search and phone view - max. 8 Keys and 8 Values)
* improved ticket search
   (with more ticket properties and time options)
* improved GenericAgent
   (with more options for search and set properties)
* improved TicketStorageModule
   (now it's possible to switch from one to the other backend on the fly)

(details: http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES?rev=1.106)

Download:
=========
    ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)
    ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen)
    ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto)

 (a full list of all download mirrors (ftp/http/rsync) is available at 
  http://otrs.org/download/)

-----------------------------------------------------------------
MD5 message digest (128-bit) checksums
43118a5144f29b78bd8e97050fba7809  ./RPMS/suse/7.3/otrs-1.2.0-beta1.i386.rpm
42647e67cbeff7b4410ab25ec7b614c0  ./RPMS/suse/8.x/otrs-1.2.0-beta1.i386.rpm
e37b0d3d3651551cc22213f3bc9e42ce  ./RPMS/suse/9.x/otrs-1.2.0-beta1.i386.rpm
86c549efed45bb2918d73ff8c3b8afed  ./RPMS/redhat/7.x/otrs-1.2.0-beta1.i386.rpm
e357fc1aaa6332d583569b975618cc81  ./RPMS/redhat/8.0/otrs-1.2.0-beta1.i386.rpm
7437868ec1cad19ac4fe638497e3fc78  ./SRPMS/suse/7.3/otrs-1.2.0-beta1.src.rpm
236880e0bb3e8695733b9d9a9f44fe36  ./SRPMS/suse/8.x/otrs-1.2.0-beta1.src.rpm
1eb1b96db71b564db071fa92b88e1e2c  ./SRPMS/suse/9.x/otrs-1.2.0-beta1.src.rpm
cbe4ffd7953831b04d5eab9b99a1e1eb  ./SRPMS/redhat/7.x/otrs-1.2.0-beta1.src.rpm
007710f16a137a84e0ad70325b1f35dd  ./SRPMS/redhat/8.0/otrs-1.2.0-beta1.src.rpm
20c8680535a1f8aa0cedcad1ea7eca22  ./otrs-1.2.0-beta1.tar.gz
ff2aa49ad598d5fcd07522fe6463947c  ./otrs-1.2.0-beta1.tar.bz2
-----------------------------------------------------------------

Upgrading:
========== 
For those folks who are using OTRS 1.1 and want to upgrade to 1.2 
please read the UPGRADING and INSTALL files.

Online Documentation:
=====================
    http://doc.otrs.org/cvs/en/html/
    http://doc.otrs.org/cvs/de/html/

Bugreports:
===========
    http://bugs.otrs.org/ (Thanks!)

We appreciate your help with the development of OTRS. :-)

Have a lot of fun!

  Martin 

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
        http://www.otrs.de/ :: Manage your communication!