OTRS 1.2 Beta 2 (South Beach) Released

The OTRS Team is pleased to announce the release of OTRS 1.2 Beta 2. 

This is the second "beta" version of the new OTRS 1.2.  

Major Changes:
==============

* added config option for CustomerGroupSupport (on/off) 
   [Kernel/Config.pm]
    # CustomerGroupSupport (0 = compat. to OTRS 1.1 or lower)
    # (if this is 1, the you need to set the group <-> customer user
    # relations! http://host/otrs/index.pl?Action=AdminCustomerUserGroup
    # otherway, each user is ro/rw in each group!)
    $Self->{CustomerGroupSupport} = 0;

    # CustomerGroupAlwaysGroups 
    # (if CustomerGroupSupport is true and you don't want to manage
    # each customer user for this groups, then put the groups
    # for all customer user in there)
    $Self->{CustomerGroupAlwaysGroups} = ['users', 'info'];
   [...]

* added ticket link feature 

* added Bcc field for agent address book and agent compose

* fixed uncounted unlocktime calcualtion in bin/UnlockTickets.pl

* renamed column "comment" to "comments" of each table to
    be oracle compat. Use the scripts/DBUpdate-to-1.2.(mysql|postgresql).sql
    to get your database up-to-date.

* changed Kernel::System::Ticket->SearchTicket() to
   return false if on param (e. g. Queue or State) doesn't exist
   (problem was, that if a queue name dosn't exist, then the
   GenericAgent gets tickets from all queues!).

* and some other small bug fixes

(details: http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES?rev=1.108)

Download:
=========
    ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)
    ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen)
    ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto)

 (a full list of all download mirrors (ftp/http/rsync) is available at 
  http://otrs.org/download/)

-----------------------------------------------------------------
MD5 message digest (128-bit) checksums
f13a9d931c5a5056f4bfdcffd1bcc657  ./RPMS/suse/7.3/otrs-1.2.0-beta2.i386.rpm
3fd2b4eafc4529a6c17a1a5561a1bc95  ./RPMS/suse/8.x/otrs-1.2.0-beta2.i386.rpm
508734a8745531a92ecd7b2d4cb9e1b0  ./RPMS/suse/9.x/otrs-1.2.0-beta2.i386.rpm
c76e2cb9d637aad06def8c6c486ea61c  ./RPMS/redhat/7.x/otrs-1.2.0-beta2.i386.rpm
8b7a8905d6207af3a2eee87265627ddc  ./RPMS/redhat/8.0/otrs-1.2.0-beta2.i386.rpm
ca9dd7cd6a002d6035424329ac0e9fac  ./SRPMS/suse/7.3/otrs-1.2.0-beta2.src.rpm
776484c9cd930816300d1a3f9031a984  ./SRPMS/suse/8.x/otrs-1.2.0-beta2.src.rpm
ebdf3a089ab9a504982dd8491adffc98  ./SRPMS/suse/9.x/otrs-1.2.0-beta2.src.rpm
247acec169298f545a307eb4999daaa6  ./SRPMS/redhat/7.x/otrs-1.2.0-beta2.src.rpm
33b802a2fbda33404374523a2b7d4961  ./SRPMS/redhat/8.0/otrs-1.2.0-beta2.src.rpm
f84ee01fc445c87d5fcce9f5c1e1c6c1  ./otrs-1.2.0-beta2.tar.gz
62b6afc2cb43b78171f34d99f456b242  ./otrs-1.2.0-beta2.tar.bz2
-----------------------------------------------------------------

Upgrading:
========== 
For those folks who are using OTRS 1.1 and want to upgrade to 1.2 
please read the UPGRADING and INSTALL files.

Online Documentation:
=====================
    http://doc.otrs.org/cvs/en/html/
    http://doc.otrs.org/cvs/de/html/

Bugreports:
===========
    http://bugs.otrs.org/ (Thanks!)

We appreciate your help with the development of OTRS. :-)

Have a lot of fun!

  Martin 

--
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        http://www.otrs.de/ :: Manage your communication!