Release Note: OTRS 3.1.0.beta3

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:            OTRS Help Desk 3.1.0.beta3
Status:             beta

We are proud to announce that the third beta release of OTRS 3.1
has been released.

Important for Upgrading
=======================
* From OTRS 3.1.x: Make sure you run bin/otrs.RebuildConfig.pl
after the upgrade so that the configuration is refreshed.
Otherwise the system may not work.
WARNING: Please note that for upgrades from 3.1.0.beta1 or 3.1.0.beta2,
an additional database upgrade step is needed (see UPGRADING)!

* From OTRS 3.0.x: Please read the UPGRADING and INSTALL files
for detailed instructions.

New Features / Enhancements since beta1
=======================================
* Updated Japanese Translation, thanks to Kaoru Hayama!

* Improved language translation file layout for better usability for
translators.

* Added feature bug#7893 - Customer Info in TicketZoom can now also list
open tickets based on CustomerUserLogin rather than CustomerID, and can
list closed tickets as well.

* Changed the default behaviour of TicketGet() and ArticleGet() to NOT
return the dynamic field values for performance reasons. If you need
them, pass DynamicFields => 1.

* Removed compatibility modules AgentTicketMailbox and CustomerZoom
(these only performed redirects to newer screens).

Bug Fixes
=========
* Bug#8012 - Confusing dashboard filter names.
[ http://bugs.otrs.org/show_bug.cgi?id=8012 ]

* Bug#8000 - Queues are translated if are displayed in list-style.
[ http://bugs.otrs.org/show_bug.cgi?id=8000 ]

* Bug#8020 - Queue list in new move window has the current queue enabled.
[ http://bugs.otrs.org/show_bug.cgi?id=8020 ]

* Bug#8017 - After first AJAXUpdate call, MultiSelect DynamicFields gets
empty.
[ http://bugs.otrs.org/show_bug.cgi?id=8017 ]

* Bug#7999 - Uncheck all services for a customer doesn't work.
[ http://bugs.otrs.org/show_bug.cgi?id=7999 ]

* Bug#7005 - JavaScript Init function is executed more than once in
TicketZoom.
[ http://bugs.otrs.org/show_bug.cgi?id=7005 ]

* Bug#7020 - Error in MySQL Syntax when CustomerID contains special
characters.
[ http://bugs.otrs.org/show_bug.cgi?id=7020 ]

* Improved fix for bug#7526- Automatic TicketSearch for special
characters (, ), &, - fails.
[ http://bugs.otrs.org/show_bug.cgi?id=7020 ]

* Bug#8009 - Statistic overview does not show the statistic object name
for static statistics.
[ http://bugs.otrs.org/show_bug.cgi?id=7526 ]

* Bug#7014 - Inline article gets bigger than
Ticket::Frontend::HTMLArticleHeightMax.
[ http://bugs.otrs.org/show_bug.cgi?id=7014 ]

* Bug#7997 - Fetching mail via AdminMailAccount does not work.
[ http://bugs.otrs.org/show_bug.cgi?id=7997 ]

* Bug#7991 - Locale::Codes is not bundled in 3.1.0beta2 tarball,
breaking Customer Cumpany screen.
[ http://bugs.otrs.org/show_bug.cgi?id=7991 ]

* Bug#7995 - Previous owner is missing in AgentTicketMove.
[ http://bugs.otrs.org/show_bug.cgi?id=7995 ]

* Bug#7959 - Problem when entering a customer in the autocomplete field
in AgentTicketPhone.
[ http://bugs.otrs.org/show_bug.cgi?id=7959 ]

* Bug#7976 - Add Event Trigger Asynchronous not correctly displayed in
Event Triggers Table.
[ http://bugs.otrs.org/show_bug.cgi?id=7976 ]

* Bug#7981 - Stats sum on X axis does not display total if the total is
zero.
[ http://bugs.otrs.org/show_bug.cgi?id=7981 ]

* Bug#4740 - HTTP header in Redirect is not syntactically correct.
[ http://bugs.otrs.org/show_bug.cgi?id=4740 ]

* Bug#5253 - User preferences are updated when displaying an overview.
[ http://bugs.otrs.org/show_bug.cgi?id=5253 ]

* Bug#5356 - TicketFreeText (now Dynamic Fields) containing domain name
- causes Agent interface issues
[ http://bugs.otrs.org/show_bug.cgi?id=5356 ]

* Bug#3334 - FreeFields (now Dynamic Fields) with content "0" aren't
displayed within TicketZoom view
[ http://bugs.otrs.org/show_bug.cgi?id=3334 ]

* Bug#4032 - TicketFreeText (now Dynamic Fields)- DefaultSelection does
not work for AgentTicketForward
[ http://bugs.otrs.org/show_bug.cgi?id=4032 ]

* Bug#7923 - Free field value not correctly migrated error on
DBUpdate-to-3.1.pl.
[ http://bugs.otrs.org/show_bug.cgi?id=7923 ]

* Bug#7975 - Wrong Type parameter is sent on Dynamic Fields ACLs.
[ http://bugs.otrs.org/show_bug.cgi?id=7975 ]

* Bug#7968 - DynamicField empty value "-" disappears on AJAX reload.
[ http://bugs.otrs.org/show_bug.cgi?id=7968 ]

* Bug#3544 - Don't show link to AgentTicketCustomer if agent does not
have permissions.
[ http://bugs.otrs.org/show_bug.cgi?id=3544 ]

* Bug#7900 - DefaultQueue does not preselect queue in CustomerTicketMessage.
[ http://bugs.otrs.org/show_bug.cgi?id=7900 ]

* Bug#7184 - Service catalog is not useable with sophisticated amount of
entries.
[ http://bugs.otrs.org/show_bug.cgi?id=7184 ]

* Bug#7864 - Inconsequent wrapping of text causes ugly notifications.
[ http://bugs.otrs.org/show_bug.cgi?id=7864 ]

* Bug#7967 - Misleading comment on DF Dropdown setup.
[ http://bugs.otrs.org/show_bug.cgi?id=7967 ]

* Bug#7966 - Little german translation enhancement.
[ http://bugs.otrs.org/show_bug.cgi?id=7966 ]

* Bug#5437 - Reload of TicketFreeTexFields (now DynamicFields) (for ACL).
[ http://bugs.otrs.org/show_bug.cgi?id=5437 ]

* Bug#7056 - AgentTicketMove.pm does not handle TicketFreeText (now
DynamicFields) correctly.
[ http://bugs.otrs.org/show_bug.cgi?id=7056 ]

* Bug#7442 - Dashboard permission check for multiple Groups only tests
first group.
[ http://bugs.otrs.org/show_bug.cgi?id=7442 ]

* Bug#4548 - 'Ajax overwrites OnChange' in BuildSelection().
[ http://bugs.otrs.org/show_bug.cgi?id=4548 ]


The detailed ChangeLog can be found at:
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2099&view=markup.

Supported Encodings
===================
* OTRS 3.1 supports only UTF-8 as internal character set.
Non-UTF-8 installations of OTRS must switch to UTF-8.

Browser Support for the Agent Interface
=======================================
* JavaScript is required to use the agent interface.

These browsers are not supported:

* Microsoft Internet Explorer before version 8
* Firefox before version 3
* All versions of Netscape

Software Download
=================
* [ http://otrs.org/downloads/ ] (Germany/Hamburg)
* [ ftp://ftp.otrs.org/pub/otrs/ ] (Germany/Hamburg)

A complete list of all download mirrors is available at
[ http://otrs.org/downloads/ ].

MD5 Messages Digest (128-bit) Checksums
=======================================
2678e48727cae9e9759c5ddedaaf60f8
http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.1.0.beta3-01.noarch.rpm	
dc4e01d6059b401b0e4d954d13073f95
http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.1.0.beta3-01.noarch.rpm	
48299fadd67204c4f2d3f6a667998340
http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.1.0.beta3-01.noarch.rpm	
c72a492c0eed6c1901e76f5205c5af62
http://ftp.otrs.org/pub/otrs/SRPMS/suse/10.0/otrs-3.1.0.beta3-01.src.rpm	
d7455a7d03c4f712ca9fe2911948d827
http://ftp.otrs.org/pub/otrs/SRPMS/suse/11.0/otrs-3.1.0.beta3-01.src.rpm	
82a7c79e2ae861bcb91ddaadd4b4cc6a
http://ftp.otrs.org/pub/otrs/SRPMS/fedora/4/otrs-3.1.0.beta3-01.src.rpm	
db0a2c24507b4806edb379564e1abdef
http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta3.tar.bz2	
4c472ccb0ee4fe1f8a904e9dc265ff05
http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta3.tar.gz	
11250961488326e45c7b7d7d35b87a42
http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta3.zip	
3f2f2b78eb09dd11264f44afa6ca6a9b
http://ftp.otrs.org/pub/otrs/otrs-3.1.0.beta3-win-installer-2.4.4-01.exe

Feedback & Bug Reporting
=========================
We appreciate your contributions! As always, you are re encouraged to
tell us what you think, using this feedback e-Mail: [feedback at
otrs.org] or by filing a bug in Bugzilla [ http://bugs.otrs.org ].

Professional Services
======================
OTRS Group provides a full set of services for each phase of
deployment. Plan, custom engineer, deploy and scale with confidence by
relying on our unparalleled expertise.
[ http://www.otrs.com/en/services/ ]

Community Services
=========================
* User Forums
[ http://forums.otrs.org/ ]

* Mailing Lists
[ http://lists.otrs.org/ ]

* Knowledge Database (FAQ)
[ http://faq.otrs.org/ ]

* Brainstorm / Ideas
[ http://otrsteam.ideascale.com/ ]

-- 
Martin Gruner
Senior Developer R&D

OTRS AG
Europaring 4
94315 Straubing

T: +49 (0)6172 681988 0
F: +49 (0)9421 56818 18
I:  www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751,
USt-Nr.: DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André
Mindermann (Vorsitzender), Christopher Kuhn

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