OTRS 1.3 Beta 4 (Sandy Beach) Released

The OTRS Team is pleased to announce the release of OTRS 1.3 Beta 4. 

Upgrading:
========== 
For those folks who are using OTRS 1.2 and want to upgrade to 1.3 
please read the UPGRADING and INSTALL files.

Bugreports:
===========
    http://bugs.otrs.org/ (Thanks!)

Changes for 1.3 Beta 4:
=======================
 o fixed bug 380 - Does not allow change of customer login
 o fixed bug 502 - Email bouncing does not work
 o fixed bug 503 - Move Ticket into queue not possible
 o fixed bug 504 - $Text{"0"} in DTLs does not produce any output
 o added delete option for pop3 accounts in admin interface
 o improved generic agent web interface
 o fixed '' selection on ticket free text search
 o support of sub dtl blocks
 o fixed call customer via phone (set state was ignored)
 o fixed multi customer id support and added docu

Changes for 1.3:
================
    General:
    --------
    o new Stats Framework (easy to create own stats modules)
    o WebInterface for GenericAgent
    o WebInterface for PostMaster filter
    o Ticket Bulk feature
    o new PreApplicationModule layer for agent and customer
      interface, usable for login info changes, welcome messages
      or license infos
    o new notification module for customer panel (like existing
      notification module layer for agent interface)
    o new Radios authentication modules
    o improved customer panel with fulltext search
    o improved customer panel with icons
    o added customer panel MyTickets and CompanyTickets feature
    o added mulit serach options to customer serach e. g.
      "name+phone" in customer search
    o added multi customer id support
    o added <OTRS_CUSTOMER_*> tags for salutatuion, signateure
      and std. responses
    o added global TimeZone feature

    Email handling:
    ---------------
    o added follow up check feature based on references
      and in-reply-to header
    o new auto convert of incoming html only emails to text/plain

    Frontend:
    ---------
    o new language translations
    o new .dtl Block feature
    o new .dtl Include feature
    o new language custom and module translations files
    o html application output filter layer
    o attachment size is now shown
    o multi attachments in compose message or note
    o ticket_history is now with i18n support

    Session:
    --------
    o new session config option, MaxSessionIdleTime
    o new session config option, SessionUseCookieAfterBrowserClose
      to keep cookies in browser (after closing the browser) till
      expiration of session (default is 0).

    System:
    -------
    o new feature to use crypted database password option in Kernel/Config.pm
    o improved utf-8 support
    o improved database handling of large objects
    o improved otrs LDAP modules with AlwaysFilter and Charset options

(details: http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES?rev=1.130)

Online Documentation:
=====================
    http://doc.otrs.org/cvs/en/html/
    http://doc.otrs.org/cvs/de/html/

Download:
=========
    ftp://ftp.otrs.org/pub/otrs/

-----------------------------------------------------------------
MD5 message digest (128-bit) checksums
50005f1fc797b826b4973d0a1c82503e  ./RPMS/suse/7.3/otrs-1.3.0-beta4.i386.rpm
cb5daba2123ad8785cd194588fb17e43  ./RPMS/suse/8.x/otrs-1.3.0-beta4.i386.rpm
8857129c258c706aaf648af391775364  ./RPMS/suse/9.0/otrs-1.3.0-beta4.i386.rpm
99b6b119d87871d90ca3a901c0c067f1  ./RPMS/suse/9.1/otrs-1.3.0-beta4.i386.rpm
e5c018923fb93f3f39e3eb30b1c0c2ec  ./RPMS/redhat/7.x/otrs-1.3.0-beta4.i386.rpm
048ba6ea2dd23c571dbc185e005b199b  ./RPMS/redhat/8.0/otrs-1.3.0-beta4.i386.rpm
43135e6fe3b05de908746952cc79bf70  ./SRPMS/suse/7.3/otrs-1.3.0-beta4.src.rpm
d7654196731c7c3b49236f94d5f11ad7  ./SRPMS/suse/8.x/otrs-1.3.0-beta4.src.rpm
6017fd621ade6552d34de9a7ea71a82b  ./SRPMS/suse/9.0/otrs-1.3.0-beta4.src.rpm
933ace06975b1ddf61c4c630e1e59e12  ./SRPMS/suse/9.1/otrs-1.3.0-beta4.src.rpm
1d49939c04c0c7a2d13db8279411d6ec  ./SRPMS/redhat/7.x/otrs-1.3.0-beta4.src.rpm
7314a4820fb22399fc4e72f6f4c4c11d  ./SRPMS/redhat/8.0/otrs-1.3.0-beta4.src.rpm
ab86cd0244157624b92a7396dd6e8b32  ./otrs-1.3.0-beta4.tar.gz
dbb9c493cb1daea00e39bb0a65b761d2  ./otrs-1.3.0-beta4.tar.bz2
-----------------------------------------------------------------

We appreciate your help with the development of OTRS. :-)

Have a lot of fun!

  Martin Edenhofer

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
        http://www.otrs.de/ :: Manage your communication!