Re: $TicketObject->TicketSearch() in the API

Torsten Thau <[email protected]>
Newsgroups gmane.comp.otrs.devel
Organization c.a.p.e. IT Group
Message-ID <[email protected]>
Hi,

>> What about user 1 does not have the required permissions? However,
>> permission 'ro' would be less strict.
> 
> AFAIK, user 1 is 'root@localhost' which should have all possible
> permissions?

Indeed, user 1 is root@localhost. But if you have set up own groups and
permissions without adding user 1 to these groups. user 1 won't see
tickets in these groups - at least not in the web frontend.

regards, Torsten Thau

-- 
Torsten Thau, Dipl. Inform.
c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
phone: +49 371 5347 623
cell: +49 176 66 680 680
personal pgp-key: 0x93E0A174
fax: +49 371 5347 625
http://www.cape-it.de

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