Re: Search customers with a given telephone number ...

Kiffin Gish <[email protected]>
Newsgroups gmane.comp.otrs.devel
Message-ID <1279986183.2029.1.camel@laptop>
Yes indeed this is a possible solution. However, I want to search on the
telephone number only and limited to the duration of the call.

On Sat, 2010-07-24 at 09:22 +0200, Torsten Thau wrote:
> Hi there,
> 
> Am 23.07.2010 14:38, schrieb Kiffin Gish:
> > I need to search the customer database table based on a given telephone
> > number.
> > 
> > However, I notice that the Kernel::System::CustomerUser object method
> > CustomerSearch() only supports one of the following search
> > possibilities:
> > 
> >     Search, UserLogin and PostMasterSearch
> > 
> > Is there any easier way to accomplish this rather than having to make
> > lower level DBObject calls to search the 'customer_user' table based on
> > the 'phone' value, e.g.
> 
> ...just add the telephone-number attribute to the customer backends
> search fields - e.g.:
> 
> CustomerUserSearchFields  => [ 'login', 'first_name', 'last_name',
> 'customer_id', 'telephonenumber' ],
> 
> ...et voila - you're now able to search the customer by it's telephone
> number :-).
> 
> 
> regards, Torsten Thau
> 
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-- 
Kiffin Gish <[email protected]>
Gouda, The Netherlands


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