Re: Search customers with a given telephone number ...

Hi,

Am 24.07.2010 17:43, schrieb Kiffin Gish:
> Yes indeed this is a possible solution. However, I want to search on the
> telephone number only and limited to the duration of the call.

OK, this is some new information. Condition 1 could be met easily by
adding an additional customer backend configuration with only one search
field (phone) [1].

Condition 2 requires a more sophisticated solution and somehow depends
on how the duration of the call is defined and meassured (automatically),

regards, Torsten


[1] Alternatively a similar function is implemented in KIX4OTRS (f.k.a.
OTRS::CiCS) - it allows to configure "further search fields" which
appear as separate inputs for customer user search - right now only in a
customer history module (AgentCustomerHistory), but not in
AgentTicketPhone or AgentTicketEmail.


-- 
Torsten Thau, Dipl. Inform.
c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
phone: +49 371 5347 623
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