Re: [PATCH] Zabbix acknowledgement from OTRS

07.02.2011 13:11, Александр Ефимов пишет:
> Hi All!
>
> In our organization we use Zabbix as a monitoring solution for our
> servers and network hardware. So, I wrote a small addon to the
> SystemMonitoring module, which adds Zabbix acknowledgement functions to
> this module.
>
> Work sequence in general:
> 1. OTRS receives e-mail with text like "Event: 1234567".
> 2. PostMaster filter SystemMonitoring gets EventID by regexp and writes
> it into TicketFreeText field.
> 3. Ticket Event stack calls ZabbixAcknowledge module.
> 4. ZabbixAcknowledge module fetches EventID from the ticket and sends
> JSON request to Zabbix.
>
> The attachments contain changed files. What was added:
> 1. In Kernel/System/PostMaster/Filter/SystemMonitoring.pm: additional
> TicketFreeField (#3 by default) for storing Zabbix EventID.
> 2. Added Kernel/System/Ticket/Event/ZabbixAcknowledge.pm - filter
> module, which sends acknowledgement to Zabbix server when TicketFreeText
> with key='Event' and value=ZabbixEventID is added to the ticket.
> 3. In Kernel/Config/Files/SystemMonitoring.xml: options for the
> ZabbixAcknowledge module.
>
> Options description:
> 1. PostMaster::PreFilterModule###1-SystemMonitoring
> Added fields:
>  - FreeTextEvent - FreeText number for EventID
>  - EventRegExp - RegExp to find EventID in the mail.
> 2. Ticket::EventModulePost###930-NagiosAcknowledge
> Adds NagiosAcknowledge module to the EventModule stack for the Ticket.
> 3. Ticket::EventModulePost###931-ZabbixAcknowledge
> Adds ZabbixAcknowledge module to the EventModule stack for the Ticket.
> 4. Zabbix::Acknowledge::Enable - self-explainory :)
> 5. Zabbix::Acknowledge::FreeField::Event - TicketFreeField for EventID.
> 6. Zabbix::Acknowledge::HTTP::URL, Zabbix::Acknowledge::HTTP::User,
> Zabbix::Acknowledge::HTTP::Password - Zabbix JSON API URL, user name and
> password.
> 7. Zabbix::Acknowledge::Message - message to post in Zabbix when
> acknowledging. See NagiosAcknowledge, format is the same.
>
> Zabbix configuration:
> 1. Add group with API access rights and GUI access set to "Internal".
> 2. Grant permissions to all the objects, events from which you want to
> acknowledge.
> 3. Create a user and add it to the group. Set user's e-mail to one of
> the OTRS mail addresses.
> 4. Configure Zabbix::Acknowledge::HTTP::User,
> Zabbix::Acknowledge::HTTP::Password corresponding to this users parameters.
> 5. In Zabbix in Configuration -> Actions add new action to send mail
> event reports to the user you created with text like:
> Trigger: {TRIGGER.NAME}
> Host: {HOSTNAME}
> Service: {TRIGGER.KEY}
> Severity: {TRIGGER.NSEVERITY} ({TRIGGER.SEVERITY})
> State: {TRIGGER.STATUS}
> Event: {EVENT.ID}
> Last value: {ITEM.LASTVALUE}
> URL:
> http://zabbix.example.com/zabbix/tr_events.php?triggerid={TRIGGER.ID}&eventid={EVENT.ID}
> 6. Set "Restore message" with the same text.
> 7/ Save config and enjoy :)
>
>
>
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Oh, I forgot a little... You should install JSON and JSON::RPC::Client
for this patch to work.

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