Re: Attachment problem after upgrade

Hi Tobias,

On 15.02.2011, at 11:32, Tobias Dussa wrote:

> we've recently upgraded our OTRS installation big-time, going from
> 2.2.8 w/SIRIOS via 2.2.8 w/o SIRIOS via 2.3.6 via 2.4.8 via 3.0.3 via
> 3.0.4 to 3.0.5.  Unfortunately, attachments of inbound mails are not
> linked properly any more.
> 
> The links to the attachments within a ticket have the following form:
>   https://[ServerURL]/otrs/index.pl/file-2?Action=AgentTicketAttachment;ArticleID=134322;FileID=2
> instead of (correctly)
>   https://[ServerURL]/otrs/index.pl?Action=AgentTicketAttachment;ArticleID=134322;FileID=2
> 
> In other words, the string "/file-2" (which depends on the name of the
> attachment, of course) is mistakenly inserted between "index.pl" and
> "?".

The reason why it has changed is, because it's a workaround for IE to support multi byte of attachment filenames. 
 
Usually the filename is in the http header (Content-Disposition), but IE is not able to get the data with multi byte filenames out there correctly.

So the new URL (https://[ServerURL]/otrs/index.pl/file-2?Action...) will execute index.pl and for IE the file name is "file-2" (or in case a multi byte filenames) if you want to save the file. For all other browsers "/file-2" will not have any meaning because the file name is taken from http header (Content-Disposition).

Any more questions? :)

 -Martin

> Cheers,
> Toby.
> -- 
> Though I Fly Through the Valley of Death, I Shall Fear No Evil,
> For I Am 80,000 Feet and Climbing.
>  ---Sign over the entrance to the SR-71 operating location on Kadena

http://edenhofer.de/

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