Re: Event linking a ticket to a CI
Wagner <[email protected]>
| Newsgroups | gmane.comp.otrs.devel |
|---|---|
| Message-ID | <CAO0inokFAVe9++0TqJOY5hvi9Gbbn+1fZRMjwVmOi_Ew2YsF9w@mail.gmail.com> |
Hi Michiel, Thanks a lot, I'll try to create it 2011/12/1 Michiel Beijen <[email protected]> > Hi Wagner, > > > On Wed, 30 Nov 2011 20:20:33 -0200, Wagner wrote: > > I would like some directions on how to develop a event action when a >> ticket is linked to a CI >> >> could someone give me some tips, where to start or any help? >> > > Hi, you should register an event module that listens on the LinkAdd event. > An example is this registration in the ITSMConfigItem module (although it > listens to much more events): > > <ConfigItem Name="ITSMConfigItem::**EventModulePost###100-History" > Required="0" Valid="1"> > <Description Translatable="1">Config item event module that enables > logging to history in the agent interface.</Description> > <Group>ITSM Configuration Management</Group> > <SubGroup>Core::**ITSMConfigItem</SubGroup> > <Setting> > <Hash> > <Item Key="Module">Kernel::System::** > ITSMConfigItem::Event::**DoHistory</Item> > <Item Key="Event">(ConfigItemCreate|**VersionCreate|** > DeploymentStateUpdate|**IncidentStateUpdate|**ConfigItemDelete|LinkAdd|** > LinkDelete|DefinitionUpdate|**NameUpdate|ValueUpdate|**DefinitionCreate|** > VersionDelete)</Item> > <Item Key="Transaction">0</Item> > </Hash> > </Setting> > </ConfigItem> > > Now on LinkAdd the Kernel::System::**ITSMConfigItem::Event::**DoHistory > is executed, you can create your own module and execute business logic that > way. > > -- > Mike > > ______________________________**_________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/**pipermail/dev<http://lists.otrs.org/pipermail/dev> > To unsubscribe: http://lists.otrs.org/cgi-bin/**listinfo/dev<http://lists.otrs.org/cgi-bin/listinfo/dev> > _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev