Re: Event linking a ticket to a CI
Wagner <[email protected]>
| Newsgroups | gmane.comp.otrs.devel |
|---|---|
| Message-ID | <CAO0inok9a6TPKZ4t=PUR2+X=aONVpR_Ka4wgsKA4Y0_V6aRJug@mail.gmail.com> |
Hi again, I think the event is wrong, cause the LinkAdd event is being called when I link a ticket to another ticket, but when I link a ticket to a CI it's not being called is there a way to find out which event should I use? Thanks 2011/12/1 Wagner <[email protected]> > Hi Michiel, > > Thanks a lot, I'll try to create it > > > > > 2011/12/1 Michiel Beijen <[email protected]> > >> Hi Wagner, >> >> >> On Wed, 30 Nov 2011 20:20:33 -0200, Wagner wrote: >> >> I would like some directions on how to develop a event action when a >>> ticket is linked to a CI >>> >>> could someone give me some tips, where to start or any help? >>> >> >> Hi, you should register an event module that listens on the LinkAdd >> event. An example is this registration in the ITSMConfigItem module >> (although it listens to much more events): >> >> <ConfigItem Name="ITSMConfigItem::**EventModulePost###100-History" >> Required="0" Valid="1"> >> <Description Translatable="1">Config item event module that >> enables logging to history in the agent interface.</Description> >> <Group>ITSM Configuration Management</Group> >> <SubGroup>Core::**ITSMConfigItem</SubGroup> >> <Setting> >> <Hash> >> <Item Key="Module">Kernel::System::** >> ITSMConfigItem::Event::**DoHistory</Item> >> <Item Key="Event">(ConfigItemCreate|**VersionCreate|** >> DeploymentStateUpdate|**IncidentStateUpdate|**ConfigItemDelete|LinkAdd|** >> LinkDelete|DefinitionUpdate|**NameUpdate|ValueUpdate|**DefinitionCreate|* >> *VersionDelete)</Item> >> <Item Key="Transaction">0</Item> >> </Hash> >> </Setting> >> </ConfigItem> >> >> Now on LinkAdd the Kernel::System::**ITSMConfigItem::Event::**DoHistory >> is executed, you can create your own module and execute business logic that >> way. >> >> -- >> Mike >> >> ______________________________**_________________ >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/**pipermail/dev<http://lists.otrs.org/pipermail/dev> >> To unsubscribe: http://lists.otrs.org/cgi-bin/**listinfo/dev<http://lists.otrs.org/cgi-bin/listinfo/dev> >> > > _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev