Re: Example of Ticket::CustomModule###001-CustomModule Usage

I posted this to the OTRS user list initially, but maybe the dev list is a
better fit.

I'm planning to customize our ticket escalation criteria a bit.   This
sysconfig setting looks like exactly what I want.
Ticket::CustomModule###001-CustomModule

I'm trying to adapt some of examples here, but my code is being bypassed
(though I see the setting in sysconfig).  Does anybody have a working
example?

http://doc.otrs.org/developer/3.0/en/html/how-to-extend.html

Hugh

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