OTRS Api functions

Hi list,

right now we're using OTRS 2.4 and we do a lot of stuff directly with 
the otrs DB. As this is not the right way i want to change this while 
migrating to OTRS 3.1.

I started to use the nph-genericinterface but i struggled upon the 
following questions / problems:
1.) Your example perl Script uses this code:
# create a SOAP::Lite data structure from the provided XML data structure.
my $SOAPData = SOAP::Data
     ->type( 'xml' => $XMLData );

Sadly in this case the XMLData has already to be correctly encoded and 
so on? How to create XML without caring about correct encoding? (& => 
& ...)

2.) I need the following functions but it seems that they don't exist:
  - get ticket time for cust no. $a from $b to $c ($b/$c => date)
3.) Get internal OTRS ticket id for ticket no: $y

Greets and thanks
Stefan
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