Re: Info - SLA notify by
Rafa Quiñonero Figuerola <[email protected]>
| Newsgroups | gmane.comp.otrs.devel |
|---|---|
| Message-ID | <CAPQQE+2PCHoeLff=sO-Hn3n9i=AWcXFwm8jYuuqWVwgJn9dT8w@mail.gmail.com> |
Example: Escalation - first response time (minutes): 60 Minuts (notification by) 50% ---> After 30 minuts a notification will be send. 2012/9/26 Rocco Tocci <[email protected]> > Good morning > I want to understand the valence of the parameter *notify by(%) * in the > definition of the SLA. > > thanks > Rocco > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > -- Rafa Quiñonero Figuerola Tlf: 01577-6805709 [email protected] _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev