Re: Integration OTRS to OTRS

Am 27.09.2012 09:54, schrieb Rocco Tocci:
>
> Hi guys, I ask counseling:
> We have acquired a new client (a public institution) who will provide 
> assistance throughout the fleet Hardware.
> We have proposed and the customer wants to use inside OTRS as a 
> solution of TT and CMDB.
> The requests of the customer is as follows:
> From the Customer Panel the client wants to put the ticket on their 
> OTRS and should automatically be created on our OTRS to be managed by 
> our service desk.
> Someone has already addressed this kind of problems?
> Which is the best solution to meet the demand.?

Use the SOAP interface to create a ticket. A customer with 2.4.x uses 
this successfully (with some minor glitches from time to time).

Martin
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