Putting Escalation statuses into the ticket history

Philippe-Arnaud HARANGER <[email protected]> Mon, 22 Oct 2012 16:42:44 +0200

Newsgroups	gmane.comp.otrs.devel
Organization	Open Source Center - Atos Origin
Message-ID	<[email protected]>

Hello,

I'm currently looking for a elegant way to keep track of the different 
escalations a ticket had been through.
To my understanding, the elements currently in the ticket_history_type 
table from from 41 to 49 are destined to do so. As per 
./scripts/test/Event/Escalations.t, lines 256 and following, it also 
seems that they aren't implemented yet.

Can you give me any feedback on this subject? Does anyone knows when the 
function is planned to be released? If not how may I contribute?

Cheers,

Philippe-Arnaud
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