Re: lock ticket via generic interface
Michiel Beijen <[email protected]>
| Newsgroups | gmane.comp.otrs.devel |
|---|---|
| Message-ID | <CABD0r13Uw0kjCJDnFP8s9ZpMmTCZEjUKWQjRJ-RAptV34n0avg@mail.gmail.com> |
Hi Flavio:
You should use the TicketUpdate operation; the structure looks a bit like
this:
<UserLogin>user</UserLogin>
<Password>pass</Password>
<TicketNumber>20121130123456</TicketNumber>
<Ticket>
<Lock>lock</Lock>
</Ticket>
Michiel Beijen
Senior Consultant
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On Fri, Nov 30, 2012 at 9:58 PM, Flavio Mattos <[email protected]>wrote:
> Hi guys!
>
> is it possible to lock a ticket using generic interface? If it is how do I
> do it?
>
>
> Thanks
>
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