Re: lock ticket via generic interface

Hi Michiel! Thanks.. but actually I am using LockID!

thanks again!


On Sun, Dec 2, 2012 at 12:35 PM, Michiel Beijen <[email protected]>wrote:

> Hi Flavio:
>
> You should use the TicketUpdate operation; the structure looks a bit like
> this:
>
> <UserLogin>user</UserLogin>
> <Password>pass</Password>
> <TicketNumber>20121130123456</TicketNumber>
> <Ticket>
>     <Lock>lock</Lock>
> </Ticket>
>
> Michiel Beijen
> Senior Consultant
>
> OTRS BV
> Schipholweg 103
> 2316 XC Leiden
> The Netherlands
>
> T: +31 71 8200 255
> F: +31 71 8200 254
> I: http://www.otrs.com
>
> It's raining ... OTRS Feature Add-Ons:  Choose up to 10 OTRS Feature
> Add-Ons for free and get direct support from the creators of OTRS  –
> Become a Subscription customer now ! - http://j.mp/OBoPuj
>
> On Fri, Nov 30, 2012 at 9:58 PM, Flavio Mattos <[email protected]>wrote:
>
>> Hi guys!
>>
>> is it possible to lock a ticket using generic interface? If it is how do
>> I do it?
>>
>>
>> Thanks
>>
>> _______________________________________________
>> OTRS mailing list: dev - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/dev
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
>>
>
>
> _______________________________________________
> OTRS mailing list: dev - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/dev
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
>

_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev