Re: Why is Service Mandatory while creating ticket against for SLA?

In ITIL, SLAs apply to services or other objects. It doesn't make sense to open a ticket against just a SLA object; it's a set of rules describing evaluation parameters, not a failing object itself. Think of it as a Boolean value. You have to identify what the combination of rule and object the rule applies to in order to have something that can be treated as a failure; rule sets can't fail on their own, they only fail in context with another object.

From: [email protected] [mailto:[email protected]] On Behalf Of Jignesh Kakka (jkakka)
Sent: Friday, February 22, 2013 4:38 PM
To: [email protected]
Subject: [dev] Why is Service Mandatory while creating ticket against for SLA?

I am trying to create ticket against SLA. It complains that SLA is invalid field

<ErrorCode>TicketCreate.InvalidParameter</ErrorCode>
            <ErrorMessage>TicketCreate: Ticket->SLAID or Ticket->SLA parameter is invalid!</ErrorMessage>


Now when I ran this code after adding service, it created ticket


Thanks,
Jignesh

_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev