Re: Savin an OTRS DTL file on LINUX

In our installation the owner of all the folders and files is the www-data
with 644 permissions. Then, in the WinSCP properties, I have 777
permissions available for the WinSCP user.

I've never had a problem with the permissions, but yes, maybe the folders
doesn't have the right user or group.


2013/4/10 Marco Buchholz <[email protected]>

>  "The file appears with a big lock on it." sounds to me like the user has
> no write permissions on those files. I guess the Webservers which runs OTRS
> acts as anothers user (www-data or something like this)
> and the "WinSCP-User" opens the file in read-only mode. Is this possible?
>
> Am 10.04.2013 12:48, schrieb Rafa Quiñonero Figuerola:
>
> Could you solve that? I don't understand why you can't save the file. I
> use WinSCP to manage the file system from a Windows and I have no problems
> to modify the files from OTRS.
>
>
> 2013/4/10 Guillermo Alberto Rosas Pereira <[email protected]>
>
>>
>> This is my first implementation on Linux and I'm having some troubles...
>>
>> I've just edited the AgentTicketPhone.dtl but I can't save it... I guess
>> its because the OTRS process are running (just a guess hehe). The file
>> appears with a big lock on it.
>>
>> I'm using OTRS 3.1.7 with UBUNTU Linux Server.
>>
>> Can you guys help me out??  :)
>>
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>
>
>
>  --
> Rafa Quiñonero Figuerola
> Tlf: 0151-61436385
> [email protected]
>
>
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>
>
> --
>
> Marco Buchholz
> Global Software Development
>
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-- 
Rafa Quiñonero Figuerola
Tlf: 0151-61436385
[email protected]

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