MasterSlave: No search field in ticket search
Juan Manuel Clavero Almirón <[email protected]> Fri, 5 Aug 2016 12:21:28 +0000
| Newsgroups | gmane.comp.otrs.devel |
|---|---|
| Message-ID | <4E6C4135180B424CBFC6C6DE9456154A01258F0C5E@SCPDPSEXMB01P.ssib.local> |
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Hi all
My test machine is on OTRS 5.0.7 with OTRSMasterSlave 5.0.2. It's a problem=
with MasterSlave so I don't think the OTRS is not quite relevant.
When I open AgentTicketSearch, MasterSlave provides no data to Layout->Buil=
dSelection, so it returns and the MasterSlave field has no select.
The curious thing is that I've dumped the caller sequence and it doesn't se=
em to use the MasterSlave DynamifField driver but the BaseSelect one.
When creating new tickets or changing MasterSlave in ticket the search sele=
ct is shown without problems, it's only in TicketSearch (I haven't tested C=
ustomer interface)
Do you think this is a problem with my installation? Should I open a bug?
Atentamente,
Juan Clavero
_______________________________________________
Oficina de Tecnologies de la Informaci=F3 i Comunicaci=F3
IB-SALUT
Telf. 971 426 530 ext. 3127
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<p class=3D"MsoNormal">Hi all<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">My test machine is on OTRS 5.0.7 with OTRSMasterSlav=
e 5.0.2. It’s a problem with MasterSlave so I don’t think the O=
TRS is not quite relevant.<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">When I open AgentTicketSearch, MasterSlave provides =
no data to Layout->BuildSelection, so it returns and the MasterSlave fie=
ld has no select.<o:p></o:p></p>
<p class=3D"MsoNormal">The curious thing is that I’ve dumped the call=
er sequence and it doesn’t seem to use the MasterSlave DynamifField d=
river but the BaseSelect one.
<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">When creating new tickets or changing MasterSlave in=
ticket the search select is shown without problems, it’s only in Tic=
ketSearch (I haven’t tested Customer interface)<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Do you think this is a problem with my installation?=
Should I open a bug?<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"><span style=3D"color:black;mso-fareast-language:ES">=
Atentamente</span><span style=3D"color:#1F497D;mso-fareast-language:ES">,<o=
:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ar=
ial",sans-serif;color:#1F497D;mso-fareast-language:ES">Juan Clavero</s=
pan><span style=3D"color:#1F497D;mso-fareast-language:ES"><o:p></o:p></span=
></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ar=
ial",sans-serif;color:#1F497D;mso-fareast-language:ES">_______________=
________________________________<br>
Oficina de Tecnologies de la Informaci=F3 i Comunicaci=F3</span><span =
style=3D"color:#1F497D;mso-fareast-language:ES"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-=
family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:ES">=
IB-SALUT<br>
Telf. 971 426 530 ext. 3127<o:p></o:p></span></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
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