Re: MasterSlave: No search field in ticket search
Juan Manuel Clavero Almirón <[email protected]> Fri, 5 Aug 2016 12:24:07 +0000
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sorry, I forgot to add the caller sequence:
[
[1] [
[0] "Kernel::System::DynamicField::Driver::BaseSelect",
[1] "/opt/otrs/Kernel/System/DynamicField/Driver/BaseSelect.pm",
[2] 529,
[3] "Kernel::Output::HTML::Layout::BuildSelection",
[4] 1,
[5] "",
[6] undef,
[7] undef,
[8] 2018,
[9] "UUUUUUUUUUUUUUUUUUU",
[10] undef
]
]
[
[2] [
[0] "Kernel::System::DynamicField::Backend",
[1] "/opt/otrs/Kernel/System/DynamicField/Backend.pm",
[2] 1248,
[3] "Kernel::System::DynamicField::Driver::BaseSelect::SearchField=
Render",
[4] 1,
[5] "",
[6] undef,
[7] undef,
[8] 2018,
[9] "UUUUUUUUUUUUUUUUUUU",
[10] undef
]
]
[
[3] [
[0] "Kernel::Modules::AgentTicketSearch",
[1] "/opt/otrs//Kernel/Modules/AgentTicketSearch.pm",
[2] 1584,
[3] "Kernel::System::DynamicField::Backend::SearchFieldRender",
[4] 1,
[5] "",
[6] undef,
[7] undef,
[8] 1762,
[9] "UUUUUUUUUUUUUUUUUUU",
[10] undef
]
]
Kind regards,
Juan Clavero
De: Juan Manuel Clavero Almir=F3n
Enviado el: viernes, 05 de agosto de 2016 14:21
Para: '[email protected]' <[email protected]>
Asunto: MasterSlave: No search field in ticket search
Hi all
My test machine is on OTRS 5.0.7 with OTRSMasterSlave 5.0.2. It's a problem=
with MasterSlave so I don't think the OTRS is not quite relevant.
When I open AgentTicketSearch, MasterSlave provides no data to Layout->Buil=
dSelection, so it returns and the MasterSlave field has no select.
The curious thing is that I've dumped the caller sequence and it doesn't se=
em to use the MasterSlave DynamifField driver but the BaseSelect one.
When creating new tickets or changing MasterSlave in ticket the search sele=
ct is shown without problems, it's only in TicketSearch (I haven't tested C=
ustomer interface)
Do you think this is a problem with my installation? Should I open a bug?
Atentamente,
Juan Clavero
_______________________________________________
Oficina de Tecnologies de la Informaci=F3 i Comunicaci=F3
IB-SALUT
Telf. 971 426 530 ext. 3127
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<p class=3D"MsoNormal"><span style=3D"color:#1F497D">sorry, I forgot to add=
the caller sequence:<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">[<o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> [1]=
[<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [0] "Kernel::System::DynamicField::Driver::=
BaseSelect",<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [1] "/opt/otrs/Kernel/System/DynamicField/D=
river/BaseSelect.pm",<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [2] 529,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [3] "Kernel::Output::HTML::Layout::BuildSel=
ection",<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [4] 1,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [5] "",<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [6] undef,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [7] undef,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [8] 2018,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [9] "UUUUUUUUUUUUUUUUUUU",<o:p></o:p><=
/span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [10] undef<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> ]<o=
:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">]<o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">[<o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> [2]=
[<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [0] "Kernel::System::DynamicField::Backend&=
quot;,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [1] "/opt/otrs/Kernel/System/DynamicField/B=
ackend.pm",<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [2] 1248,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [3] "Kernel::System::DynamicField::Driver::=
BaseSelect::SearchFieldRender",<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [4] 1,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [5] "",<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [6] undef,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [7] undef,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [8] 2018,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [9] "UUUUUUUUUUUUUUUUUUU",<o:p></o:p><=
/span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [10] undef<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> ]<o=
:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">]<o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">[<o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> [3]=
[<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [0] "Kernel::Modules::AgentTicketSearch&quo=
t;,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [1] "/opt/otrs//Kernel/Modules/AgentTicketS=
earch.pm",<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [2] 1584,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [3] "Kernel::System::DynamicField::Backend:=
:SearchFieldRender",<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [4] 1,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [5] "",<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [6] undef,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [7] undef,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [8] 1762,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [9] "UUUUUUUUUUUUUUUUUUU",<o:p></o:p><=
/span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> &nbs=
p; [10] undef<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> ]<o=
:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">]<o:p></o:p></span></p=
>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<div>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D;mso-fareast-language:ES=
">Kind regards,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ar=
ial",sans-serif;color:#1F497D;mso-fareast-language:ES">Juan Clavero</s=
pan><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-family:"Arial&=
quot;,sans-serif;color:#1F497D;mso-fareast-language:ES"><o:p></o:p></span><=
/p>
</div>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<div>
<div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm =
0cm 0cm">
<p class=3D"MsoNormal"><b><span style=3D"mso-fareast-language:ES">De:</span=
></b><span style=3D"mso-fareast-language:ES"> Juan Manuel Clavero Almir=F3n
<br>
<b>Enviado el:</b> viernes, 05 de agosto de 2016 14:21<br>
<b>Para:</b> '[email protected]' <[email protected]><br>
<b>Asunto:</b> MasterSlave: No search field in ticket search<o:p></o:p></sp=
an></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Hi all<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">My test machine is on OTRS 5.0.7 with OTRSMasterSlav=
e 5.0.2. It’s a problem with MasterSlave so I don’t think the O=
TRS is not quite relevant.<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">When I open AgentTicketSearch, MasterSlave provides =
no data to Layout->BuildSelection, so it returns and the MasterSlave fie=
ld has no select.<o:p></o:p></p>
<p class=3D"MsoNormal">The curious thing is that I’ve dumped the call=
er sequence and it doesn’t seem to use the MasterSlave DynamifField d=
river but the BaseSelect one.
<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">When creating new tickets or changing MasterSlave in=
ticket the search select is shown without problems, it’s only in Tic=
ketSearch (I haven’t tested Customer interface)<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Do you think this is a problem with my installation?=
Should I open a bug?<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"><span style=3D"color:black;mso-fareast-language:ES">=
Atentamente</span><span style=3D"color:#1F497D;mso-fareast-language:ES">,<o=
:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ar=
ial",sans-serif;color:#1F497D;mso-fareast-language:ES">Juan Clavero</s=
pan><span style=3D"color:#1F497D;mso-fareast-language:ES"><o:p></o:p></span=
></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ar=
ial",sans-serif;color:#1F497D;mso-fareast-language:ES">_______________=
________________________________<br>
Oficina de Tecnologies de la Informaci=F3 i Comunicaci=F3</span><span =
style=3D"color:#1F497D;mso-fareast-language:ES"><o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-=
family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:ES">=
IB-SALUT<br>
Telf. 971 426 530 ext. 3127<o:p></o:p></span></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
</div>
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