Managing customer languages...

Hello dear list,

We're providing support in a multi-lingual area.

What can OTRS offer us in terms of language management for customers? I'm
specifically interested in the following questions:

- is there a specific way to link customers to languages? (we're using an
external customer DB)

- can I create auto-response in the various languages and automatically
select the right version based on the customer language?

- same question for response templates

Thanks,

Olivier

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